Senior MuleSoft Success Architect

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. As a Mule Soft Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration and API best practices.

• Become a Mule Soft subject‑matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance, and cross‑cloud solutions.
• Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, Dev Ops, performance, and solution design specific to Mule Soft.
• Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of Mule Soft customers.
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

As a Mule Soft Success Architect, you will have a significant impact on customers' success and the growth of the organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with Mule Soft's powerful analytics capabilities.

Work closely with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. Foster strong relationships and collaborate across teams to contribute to collective success and achieve goals.

• Broad perspective on API and integration patterns, use cases, technologies, and trends.
• Significant experience as a prior Mule Soft practitioner, with hands‑on experience in large‑scale integration deployments.
• Recognized and certified Mule Soft expert with deep understanding of the Anypoint Platform, its capabilities, limitations, design, and roadmap.
• Expert domain knowledge in performance, scaling, Dev Ops, and containerization, including working knowledge of Kubernetes.
• Ability to evaluate architecture and infrastructure to uncover technical needs and recommend improvements across business lines using the Mule Soft platform and supporting applications.
• Proven ability to analyze, design, and optimize business processes using technology and integration, guiding customers through optimization and migration.
• Ability to serve as a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as security, performance, development process, and application governance.
• Ability to advise and mentor diverse teams using influence and adaptive communication strategies.
• Comfortable multitasking across parallel work streams, juggling different roles and priorities.
• Strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view.
• Excellent written, presentation, and overall communication skills.
• Proactive and self‑starting attitude with the ability to manage tasks independently.

• Familiarity with micro‑services, cloud architecture, and considerations for on‑prem, hybrid, and cloud platforms.
• Experience supporting or troubleshooting scaling and performance issues related to integration across distributed systems.
• Demonstrated thought leadership through publications, public speaking, and other contributions.
• Past experience leading enterprise‑wide initiatives, understanding challenges of widespread organizational change and addressing them.
• Experience in a customer‑facing, sales‑aligned role such as a professional services consultant/architect, solutions architect, or in a customer success role.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and…