IT Support Specialist
Job in
Columbus, Muscogee County, Georgia, 31900, USA
Listed on 2026-07-23
Listing for:
Child Development Schools
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Job Summary & Responsibilities
The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer support and technical issues.
- Answer phone calls and emails and enter or update IT Support tickets from end users requiring technical support
- Ensure all issues, actions taken, and resolutions are thoroughly documented in the IT Support ticketing system
- Monitor IT Support ticketing system and quickly and effectively respond to and work new issues
- Evaluate urgency of and prioritize IT Support issues effectively
- Provide exceptional customer service to end users while resolving their IT issues
- Configure and troubleshoot workstations, printers, software, and hardware
- Assist with onboarding of new users and configuration of new sites’ equipment
- Be proactive and find and resolve IT issues that may have not yet been reported
- Know when to elevate issues to the IT Support Supervisor or higher-level support
- Work directly with network and telephone vendors for troubleshooting
- Perform other duties as requested by the supervisor or director
- Two (2) years technical experience in a fast paced IT environment preferred
- Must be able to communicate effectively with a wide variety of non‑technical users by phone and via email
- Must be able to learn new technologies and procedures quickly
- Must be able to document steps taken in a clear concise manner
- Proficient with Windows 10 and Windows 7, as well as Microsoft Office
- Comfortable with hardware, software and network troubleshooting
- Must have basic understanding of computer networking and VPN’s
- Must be able to troubleshoot, research, diagnose and resolve a range of IT‑related problems such as virus infections, software incompatibility, hardware errors, etc.
- Able to use existing tools to find solutions to end‑user issues
- Must be able to work on multiple, high priority tasks with minimal supervision
- Must be able to work on‑site in the Columbus, GA office Monday through Friday 7am‑4pm and have additional availability and flexibility beyond those hours
- Must be able to travel to our schools as needed
- Experience with Chrome OS, Google Suite, iOS and/or Android
- Must be a self‑starter, highly motivated, creative and ability to work somewhat independent
- Possess a strong attention to detail and have a "can do" attitude
- Ability to regularly lift and move equipment weighing up to 50 l
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