Correspondence Business Analyst (CCM Business Analyst ​/ OpenText & Quadient Specialist

Job Title:

Correspondence Business Analyst (CCM Business Analyst / Open Text & Quadient Specialist)

Location:

Columbus, GA

Work Arrangement:
Hybrid (3 days onsite per week)

Employment Type:

Contract

Contract Duration: 6+ months

Hourly Rate: $73.81/hr. on W2 OR $88.89/hr. on C2C

Domain:
Information Technology | Customer Communications Management (CCM)

Final date to receive applications:
August 26, 2026

• 10+ years of Business Analyst experience driving SDLC requirements and process flows
• Hands-on Customer Communications Management (CCM) expertise in Open Text Exstream or Quadient Inspire
• Mainframe environment knowledge for source data analysis and business validation
• Functional spec creation, Business Requirement Documents (BRDs), user stories, and RTM management
• Defect tracking, Root Cause Analysis (RCA), and production incident resolution

• User Acceptance Testing (UAT) coordination and test plan execution
• Data analysis and business rule validation for automated output generation
• Regulatory compliance management for customer communications, notices, and statements
• Cross-functional liaison experience between business, dev, QA, and production support
• Change management coordination and release support for critical deployments

We are seeking a seasoned Correspondence Business Analyst with 10+ years of experience to join a hybrid engagement in Columbus, GA (3 days onsite/week). Sitting within the Customer Communications Management (CCM) domain, this role serves as the key functional liaison between business stakeholders, dev, QA, and production support teams. The incumbent will lead end-to-end requirement gathering, impact analysis, and solution design across Open Text Exstream and Quadient Inspire platforms while leveraging mainframe knowledge for data validation—ensuring precise, regulatory-compliant execution of customer notices, statements, and communication workflows.

• Gather, analyze, and document business requirements, functional specs, user stories, and BRDs for enterprise correspondence and communication templates
• Design and review correspondence solutions using Open Text Exstream and Quadient Inspire platforms while maintaining traceability
• Analyze mainframe source data and business rules to validate correspondence generation and support mainframe-based testing activities
• Create and execute test scenarios, manage UAT coordination, perform root cause analysis (RCA) on production defects, and implement corrective actions
• Manage change management workflows and monitor production processing to ensure full regulatory and corporate compliance during deployments

Medical | Dental | Vision | 401(k)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.