Technology Support Tech III - Grades K-5

Technology Support Tech III - Grades K-5

Openings as of 8/18/2026

• Position Type: Professional/Technical/ Technology Support Tech III
• Date Posted: 8/12/2026
• Date Available: 09/28/2026

Job Code:
Technology Support Tech III - 050047 Standard

Hours:

40 Department:
Grades K-5 - 101199 Empl Class: NA

Minimum Salary: $49,435.00/Annually

Maximum Salary: $79,283.00/Annually

Scheduled Days: 245

Target Openings: 1

• Valid Georgia driver's license Required
• Industry standard certifications related to desktop/laptop (OS, HW, SW) and user administration within a Microsoft Active Directory environment Preferred

• H.S. Diploma or General Education Degree or equivalent Required
• Bachelor's Degree in related field Preferred

• 5 years of experience troubleshooting, supporting, and administering within a LAN/WAN environment including Microsoft Windows environment, PC aptop erver hardware, and other related technology and AV peripherals Required
• Experience with anti-virus, fast ethernet, wireless connectivity, data backup and restoration, AV support, and network printing technologies Preferred
• In lieu of five years of experience, one year of experience with bachelor's degree in related field or two years of experience with CompTIA A+ certification and CompTIA Network+ Certification Required

• Strong ability to communicate and interact with internal staff and technology end users in a K-12 environment
• Ability to instruct others in the proper use of technology
• Ability to diagnose and resolve problems related to various technologies instructional and administrative
• Personal characteristics and professional competencies to work independently
• Ability to reason logically using human factor analysis
• Ability to work closely with local school and school district personnel to provide excellent customer service and support
• Ability to properly document with detail technology related occurrences via standard trouble ticketing tool or reporting application
• Ability to act as a representative of Gwinnett County Public Schools

• Offer technical support to local school based technology users.
  • Provide level 1 on-site setup, configuration, repair, and support for hardware, software, basic networking services, peripheral devices, AV, presentation and broadcast equipment and other local school technology initiatives.
  • Respond to incident reports as received from staff in a timely and professional manner.
  • Utilize and maintain proficiency with current incident tracking system to manage and prioritize technology service.
  • Isolate LAN/WAN connectivity issues and elevate as necessary.
  • Perform and maintain any technology inventory driven by the district or state related to local school technology equipment using district provided resources.
  • Maintain familiarity with various hardware and software applications available to users.
  • Assist in providing on-site technical assistance and individual training/knowledge transfer to users.
  • Initiate problem escalation after effectively performing level 1 technology repair and work in a collaborative manner with division personnel (level 2 and or authorized vendors who are assisting in troubleshooting the problem).
• Drive the delivery of high quality, well-received, effective, and efficient service and support.
• Collaborate with local school administration and the technology team on the planning, purchase, and deployment of local school technology initiatives.
  • Assist the local technology team in the evaluation of technology initiatives related to classroom instruction and student learning from approved technology solutions.
  • Serve on school technology committees to help develop long-range technology plans that fit the district's direction and plan as applicable.
• Serve as an extended team member to the Technology and Innovation (T&I) Division in local schools.
  • Document, submit, and appropriately update all problems and requests via district incident management tool and elevate when necessary.
  • Participate in system-wide technology initiatives, projects, and district approved pilots and provide necessary technical feedback for…