Enterprise - ServiceNow SAM Technical Consultant

Who You'll Work With:
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

Title:

Enterprise - Service Now SAM Technical Consultant What You'll Do:

As a Service Now Software Asset Management Technical Consultant, you will serve as the hands-on builder on Service Now Software Asset Management (SAM) engagements and pre-sales activities across the software entitlement and spend landscape, including software entitlement and license management, discovery and normalization, license position and reclamation, SaaS License Management, engineering and clinical software models, and audit readiness. You will own configuration, development, and integration work, translating requirements and user stories into working platform solutions.

You will engage confidently with both business and technology stakeholders, demonstrating high technical proficiency, professional maturity, and executive presence. This is a techno-functional role, and you bring enough process and requirements depth to flex when an engagement calls for it, stepping in occasionally to gather requirements, write stories, or back up the business process consultant on a short-term basis.
* Configure and develop Service Now SAM solutions spanning entitlement capture, effective license position calculation, reclamation and true-up cycles, audit readiness, and renewal planning
* Build and extend platform functionality, including Flow Designer flows, subflows and actions, UI Builder and Workspace configuration, forms, business rules, client scripts, script includes, ACLs, and Performance Analytics content
* Build SAM technical configuration, including software discovery models and normalization rules, license metric definitions, entitlement imports, reclamation and true-up automation, SaaS integrations, and effective license position calculations
* Design and build integrations between Service Now and adjacent enterprise systems using REST and SOAP, Integration Hub spokes, MID Server, transform maps, and scheduled data imports
* Own technical design artifacts, including technical specifications, data models, integration designs, and configuration workbooks
* Participate in discovery and design workshops to gather and analyze business requirements, and translate them into well-formed epics, user stories, and acceptance criteria when an engagement calls for it
* Create, refine, and manage stories in the delivery backlog, estimating effort, grooming with the team, and keeping sprint commitments and dependencies visible
* Ensure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with configuration-first alternatives
* Apply platform delivery discipline across scoped applications, update set and pipeline hygiene, peer code review, unit testing, and the Automated Test Framework (ATF)
* Support testing cycles, defect triage and remediation, deployment readiness, cutover, and post-go-live hypercare
* Advise clients on technical debt, upgrade readiness, platform performance, and long-term maintainability of the build
* Mentor teammates on configuration, scripting, integration patterns, and technical delivery best practices, and on requirements analysis and story writing
* Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative Service Now technical content, build approaches, and estimation inputs
* Contribute to practice…