Freelance, Language​/Bilingual, Technical Support

Houston, United States | Posted on 11/21/2023

Since
2008, Crunchy Tech has been on a mission to transform the way businesses activate their physical spaces to reach customers anddrive collaboration. Today, our award-winning, full-service modelhas helped more than 500 clients design, implement, scale, andmanage high-performance audiovisual experiences from the front lobbyto the back office and everywhere in between.

Contractors could be asked to set up and install equipment such as:

• Sound speakers,Microphones. Amplifiers
• Video monitors
• Running,terminating, testing & connecting wires and cables
• Soundand mixing boards for events and functions such as concerts, sports events, meetings, conventions & presentations
• Control Systems, i.e. Crestron
• Digital Signal Processing, i.e. Peavey Media Matrix, BSS Soundweb, Rane
• Video Distribution, i.e. HD over IP, AV over Cat5, HDBaseT
• Setup and wire racks.
• Monitor sound feeds to ensure quality.
• Ensure equipment is installed according to designated layout, i.e. PDF andDWG plans & callouts.
• Testand resolve equipment issues.
• Diagnose and correct media system problems.
• Coordinate audio feeds with television images.
• Sendin equipment for repairs as needed.
• Switch video input sources from one source to another.
• Clean audio and video equipment and store properly.

Toperform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed beloware representative of the knowledge, skill, and/or ability required.

EXPERIENCE:

Experience in Audio Video hardware, software, network troubleshooting, basic to intermediate operating system functionality or equivalent training and/or education is necessary. Operating systems include:
Windows,OS X, iOS & Android. This position also requires basic to intermediate functionality or equivalent training and/or education in Control Systems and Digital Signal Processing including but not limited to:
Crestron Control Systems, QSC, BSS, and other

Processing. Certifications held in any of the aforementioned system swill be highly regarded.

COMMUNICATION

SKILLS:

Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical abilty and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

DECISION MAKING/JUDGEMENT:

This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules. Although there are sometimes problem-solving guidelines for particular problems, there may be no existing procedures or instructions for those problems. The technician may be on their ownin solving problems and determining satisfactory solutions. Abilityto work independently and in a team setting is imperative.