VP, RCM Operations

Vice President, Revenue Cycle Management (RCM)

The Vice President, Revenue Cycle Management (RCM) is a strategic executive responsible for leading the organization's revenue cycle operations, driving financial performance, and overseeing technology-enabled transformation. This leader will develop and execute the operational strategy for RCM, aligning systems, processes, and digital capabilities with organizational goals to improve operational efficiency, scalability, and client outcomes. The Vice President will provide executive oversight across Revenue Cycle Management functions, leading large-scale transformation and automation initiatives while fostering a culture of innovation, continuous improvement, and operational excellence.

This role is accountable for ensuring the successful delivery of contractual obligations, client Service Level Agreements (SLAs), regulatory compliance, and key business performance metrics through effective leadership, cross‑functional collaboration, and strategic vendor partnerships.

• Develop and maintain effective relationships with offshore vendor leaders and other internal leaders to ensure Service Level Agreements (SLAs) and business metrics are being met.
• Lead strategic and operational initiatives to drive accountability based on data‑driven analysis and market intelligence.
• Oversee offshore partners/vendors and stateside resources to ensure their accountability for contracted deliverables.
• Direct and coordinate a wide variety of program activities and oversee all phases and implementation of programs and initiatives; plan and develop methods, policies, and procedures for assigned programs.
• Develop, prioritize, implement, and execute a wide variety of business processes to support continuous improvement initiatives and support RCM's core operations.
• Review reports and records of activities to ensure progress is being accomplished toward specified program objectives; modify or change methodology as needed to redirect activities and attain objectives.
• Identify continuous improvement opportunities and collaborate with functional leaders and cross‑functional teams to implement solutions.
• Supervise management team to ensure each functional area operates in compliance with all applicable laws, regulatory considerations, policies, and procedures governing proper medical conduct, medical billing, and healthcare. Handle escalations as needed or when/if violations in compliance are identified.
• Manage technical and operational training program deliverables for assigned staff within the functional area.
• Ensure onboarding and ongoing training programs meet the needs of the employees and drive effective and efficient results in the division.
• Partner with company‑wide Staff Development team to define where handoff of services takes place to ensure seamless integration.
• Manage SLAs, performance, and quality of service for outsourced partners through developed criteria, applied metrics, and reporting.
• Oversee the development and analysis of statistical data, metrics, and specifications to determine present standards and establish proposed quality and reliability expectancy.
• Partner with the organization's Senior Management team and peers to effectively drive efficient and cost‑effective services levels.
• Partner with other functional and operational leaders to champion and drive continuous improvement, compliance, and training initiatives.
• Perform other duties that support the overall objective of the position.

• Bachelor's degree in Business or related discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

• 12+ years of experience in Revenue Cycle Management, Healthcare, or similar experience.
• 8+ years of experience working with multiple levels of leadership in a healthcare environment.
• Or, any combination of education and experience which would provide the required equivalent qualifications for the position.

• Knowledge of Revenue Cycle Management best practices, business processes and drivers for large providers, and contract negotiations.
• Skills…