Field Service Technician

Since 1908, our family‑owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full‑time Residential Electrical Service Manager with integrity and professionalism to join our team.

Do you want to work for a company with excellent benefits and work for a company that values your work‑life balance?

• You have great communication and strong leadership skills.
• You can multi‑task in a fast‑paced work environment.
• You work well with a team.
• You have excellent work ethic and leadership skills.

• Supervise and lead Residential Service Technicians and Installation Crews.
• Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians.
• Conduct ride‑alongs with technicians and provide feedback.
• Ensure all repairs and installs are completed to the highest quality standards and, if necessary, all permits are obtained.
• Communicate and monitor goals.
• Manage workload and schedules to best utilize manpower and maximize profits.
• Ensure technicians are being dispatched effectively.
• Assist technicians with issues while in the field.
• Facilitate weekly meetings.
• Resolve customer issues or concerns to ensure complete satisfaction.
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements.
• Ensure all team members comply with OSHA safety standards.
• Promote and ensure a safety culture.
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business.
• Manage and stay within departmental budget.
• Meet or exceed all company goals.
• Maximize lead opportunities, retain, and grow Maintenance Membership clients.
• Manage inventory, equipment, and service fleet.
• Review, approve new products and services.
• Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports.
• Carry out additional duties as assigned.
• Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
• One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spent supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful Electrical Service Manager.

• We believe in Doing the Right Thing.
• We believe in Mutual Respect.
• We believe in Delivering Happiness.
• We believe in Safety.
• We believe in Continuous Improvement and Dedication.
• Competitive Wages.
• 401K Benefits with match program.
• Paid Holidays.
• Paid Time Off.
• Health Plan for team members and their families.
• Supplemental Insurance for team members and their families.
• Incentive Programs.
• Marketplace Chaplains.
• On staff National Certified Counselor.
• Opportunity for professional growth and development.

• At least 5 years in a leadership experience preferred.
• Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint.
• Valid driver’s license.
• Ability to work well in a team environment.
• Strong written and verbal communication skills.
• Ability to establish priorities and get results.
• Ability to multi‑task in fast‑paced work environment.
• Knowledge of current residential code requirements preferred.
• Understanding of accounting and finance as it relates to the service industry preferred.
• Ability to pass a drug test, physical fitness test, driving record check, and background check.
• Authorized to work in the United States.
• Passion for helping others. Present a professional, positive, and helpful attitude at all times.

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

Since 1908 to Today. From the start, Dixie played…