Director of DIstribution Support

Reference: PR/ client is a leading third-party logistics provider supporting some of the world's most recognizable brands across e-commerce, omni-channel, and multi-client distribution operations. As the organization continues to grow, they are seeking an experienced Director of Continuous Improvement to build, lead, and scale enterprise-wide operational excellence initiatives across a complex warehouse and fulfillment network.

This is a highly visible leadership role responsible for driving sustainable improvements in productivity, quality, service, safety, and cost. The successful candidate will bring a proven track record of developing Continuous Improvement programs from the ground up while fostering a culture of Lean thinking and operational excellence.

Key Responsibilities Design, implement, and lead a company-wide Continuous Improvement strategy across multiple distribution and fulfillment facilities.

Develop Lean methodologies, tools, and governance structures to support operational excellence initiatives.

Partner closely with site leadership teams to identify improvement opportunities and execute measurable performance gains.

Drive process optimization across labor, throughput, quality, inventory accuracy, and customer service metrics.

Lead kaizen events, value stream mapping exercises, root cause analysis, and problem-solving initiatives.

Evaluate warehouse processes, systems, workflows, and organizational structures to maximize operational efficiency.

Support cultural transformation efforts by coaching leaders and frontline teams on Lean principles and continuous improvement disciplines.

Collaborate with engineering, operations, and technology teams on warehouse automation, robotics, and process enhancement projects.

Establish KPIs, reporting mechanisms, and performance dashboards to measure program effectiveness and ROI.What We're Looking For Leadership experience within a 3PL, apparel, retail, e-commerce, or omni-channel distribution environment.

Proven success building and deploying a Continuous Improvement program from the ground up, including establishing governance, metrics, and operational standards.

Demonstrated expertise implementing Lean methodologies across warehouse, distribution, and fulfillment operations.

Strong track record driving:
Process improvement initiatives

Systems reviews and workflow optimization

Organizational effectiveness programs

Cultural transformation and change management initiatives

Operational excellence within high-volume distribution environments

Experience supporting multi-client, multi-tenant, e-commerce, omni-channel, and fulfillment operations.

Knowledge of warehouse performance metrics, labor productivity, quality improvement, inventory accuracy, and service optimization.

Exposure to warehouse automation, robotics, automated material handling systems, and Labor Management Systems (LMS).Lean Six Sigma Black Belt certification preferred.

Demonstrated ability to influence executive leadership, develop high-performing teams, and drive sustainable operational improvements across multiple sites.