Senior Director, Global Acceleration Hub Practice Leader - Revenue Cloud & SPIFF

Senior Director, Global Acceleration Hub Practice Leader
- Revenue Cloud & SPIFF Job Category

Customer Success

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Professional Services | Global Acceleration Hub | Customer Success

The Senior Director, Global Acceleration Hub
- Revenue Cloud & Spiff Practice Leader is responsible for defining and scaling delivery acceleration, practice strategy, and workforce readiness for the Revenue Cloud and Spiff portfolio. This role operationalizes the Global Acceleration Hub model within the practice - closing the execution gap between product innovation and field delivery by turning proven methodologies, AI-enabled tooling, and reusable assets into predictable, scalable outcomes for customers.

Leading a team of product implementation experts, this role partners closely with Product, Engineering, Sales, Customer Success, Global Delivery, and Architecture teams to elevate delivery standards, channel field insights into product roadmaps, and rapidly scale new service capabilities and proven best practices across the organization.

Ultimately accountable for overall practice health, go-to-market alignment, and practice operating execution, this leader drives customer success, accelerates adoption, and fuels services growth while contributing reusable patterns and delivery intelligence into the broader global organization.

• Define and execute the strategic vision, priorities, and operating model for the Revenue Cloud and Spiff Professional Services Practice.
• Drive overall practice health, growth, scalability, and operational excellence.
• Establish annual business objectives, success metrics, and execution plans aligned to company priorities.
• Lead organizational planning, workforce strategy, and practice evolution.

• Partner with Sales leadership to develop go-to-market strategies that accelerate services adoption and customer success.
• Support strategic opportunities through executive engagement, solution strategy, deal support and customer advisory.
• Drive services bookings, pipeline growth, and revenue attainment while identifying new business opportunities.
• Collaborate across Product, Sales, Marketing, Customer Success, and Global Delivery to ensure a cohesive customer experience.

• Serve as an executive sponsor for strategic enterprise customers and key transformation initiatives.
• Build trusted advisor relationships with executive customer stakeholders, delivery, and system integrators.
• Lead executive governance discussions, risk management, escalation resolution, and business outcome planning.
• Represent the practice in executive briefings, customer events, and industry engagements.

• Establish delivery best practices, governance frameworks, quality standards, and operational processes across the practice.
• Partner with delivery organizations to improve customer outcomes, consultant effectiveness, and project success.
• Ensure alignment between consulting methodologies, product capabilities, and customer transformation objectives.
• Drive continuous improvement initiatives…