System Manager - Fulton County, GA

System Manager Job Description

The System Manager will be responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with local service providers for all maintenance activities in Fulton County, Georgia.

• Identify and grow Motorola Solutions roles in providing additional services for the customer.
• Manage and lead day‑to‑day activities to meet contractual commitments documented in the Maintenance Agreements.
• Lead relationships with local service partners and customers to ensure satisfaction goals.
• Procure and coordinate any internal resources that may be needed.
• Collaborate with service leadership to gain a comprehensive understanding of customers and their contracts, enabling accurate revenue forecasting.
• Ensure compliance with response/restoration time commitments.
• Remotely diagnose system failures and facilitate call management.
• Manage emergency service efforts and escalation procedures.
• Be available for after‑hours response during critical outages as needed.

• Maintain accurate records and service history statistics.
• Review service information and quality reports from the system service database.
• Monitor and report system availability metrics to the customer monthly.
• Communicate user issues as they occur.
• Coordinate ongoing continuous improvement efforts for the system.
• Coordinate efforts to develop new metrics for measurements.
• Monitor Motorola Technical Notifications (MTN) and Upgrade Bulletins; communicate to customers, MSS, and/or FSO.
• Prepare briefings for customers, service partners, and Motorola management as required.

• Work with customers and Motorola Sales Account Executives to formulate future communications requirements.
• Collaborate with customer, service partner, Motorola System Engineers, and third‑party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to the radio communications system to ensure compatibility.
• Work with the Motorola Account Executive to identify new sales opportunities.

• Must be able to lift and operate 25–50 lbs.
• Must live within a 25‑minute response time to Fulton County, Georgia.
• Familiar with Astro P25 infrastructure management, including RF (Combiner, Base Station fundamentals, Astro Application Suite).
• Proficient in Google Suite, MS Excel, and Word for reports and financial updates.
• Be onsite at customer location as required; part of the role allows work‑from‑home balance.
• Subject to working in high‑security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy; requires successful background check.
• Must be a U.S. citizen able to obtain necessary security clearance for government contracts.

$110,000 - $120,000 USD.

• Bachelor’s degree or 5+ years of experience in LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience.

Under 10% travel.

• Medical, Dental, Vision benefits
• 401(k) with company match
• 10 paid holidays
• Generous paid time off packages
• Employee Stock Purchase Plan
• Paid parental & family leave
• Incentive bonus plans

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.