Membership Director
Listed on 2026-06-26
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Non-Profit & Social Impact
Community Health, Non-Profit / Outreach, Volunteer / Humanitarian, Youth Development
The Membership Director is responsible for supporting all membership retention and sales activities to achieve stated goals, including increase member satisfaction, reduce member terminations and improve new member acquisition rates at all branches. These goals will be achieved by working collaboratively with key staff and through creative thinking, diligence as it relates to data and reporting, and a positive, upbeat attitude towards achieving Association goals.
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The incumbent serves others by intentionally welcoming, connecting, and supporting them and inviting them to get involved and give back to the community.
- Four-year college degree preferred. High school diploma or equivalent required.
- Minimum 7-10 years successful customer relationship and staff management work experience.
- Excellent relationship-building skills coupled with critical thinking.
- CPR/First Aid Certification within 30 days of hire. Must be kept current during employment.
- Capable of analyzing and interpreting membership data trends.
- Must be able to multitask, set priorities effectively and work independently in a fast-paced environment.
- Excellent verbal, written and interpersonal skills, particularly the ability to read, analyze, write, edit reports according to prescribed style/format and correspond with external businesses and community members.
- Ability to effectively present information and respond to questions from groups of managers, peers, volunteers, members, contributors, and the general public.
- Ability to meet deadlines, as well as the ability to collect data, establish facts and draw valid conclusions, reason and solve problems.
- Ability to develop and use spreadsheets and standard business software systems.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Ability to establish and maintain collaborations with community organizations.
- Minimum age of 25.
- Must have a valid driver’s license, proof of automobile insurance, and clean MVR that meets all YMCA standards.
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