PRN Case Manager

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by" U.S. News "as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems.

Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again. Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers , strong support from leadership, and fun activities that have ke pt over 1 2% of staff members working at Shepherd for more than 20 years .

The Case Manager works within an interdisciplinary team to facilitate the patient plan of care throughout the continuum of care by ensuring appropriate utilization management, care coordination, resource utilization, and clinical documentation. The Case Manager functions include accountability for assessing, planning, implementing, evaluating, and communicating the patient care plan progression. The Case Manager utilizes the principles of mutual respect, patient/family advocacy and provides leadership within the team of internal partners and outside agencies to facilitate best practices that achieve quality clinical, financial, and patient satisfaction outcomes.

• Supports advocacy for patients and their families by promoting high standards of patient care, participating in program evaluation and development and other designated department related tasks.
• Works closely with clinic physicians to address patient issues (therapy goals, vocational interests/goals, and patient financial status) as they arise in clinic setting.
• Works with patient and family to develop a mutually acceptable plan of care to maximize the potential of the patient, family, and community.
• Bridges communication between providers, patients and families, members of the interdisciplinary team, and outside agencies to assure high-quality care that meets the patient's needs and is delivered in a cost-effective and timely manner.
• Coordinates physician orders to outside suppliers, including home health, durable medical equipment, and supplies.
• Collaborates with inter and intra-departmental supervisory staff to ensure quality patient care and functions within the scope of Shepherd Center's philosophy, policies and procedures.
• Promotes and facilitates a multidisciplinary approach to coordinate care and plan operations among disciplines.
• Acts as resource for case manager associates and practitioners and assists with problem solving and difficult cases. Serves as a resource person of expertise within department, Shepherd Center, and the community.
• Manages requests for medication assistance, forms, and letters that come to the outpatient case management office.
• Provides the team with active support by meeting with patient's, families, and vendors to create the best outcomes for our patient treatment plans.
• Provides direct assistance with customer service issues to work to create a win-win for all parties involved.
• Completes regular rounding opportunities and assists with yearly evaluations on case management associates.
• Provide education, guidance, and support post discharge, with a strong focus on medical, financial and…