Shift Manager

Retail Shift Manager (Lead Pawnbroker)

Location:

1306 Houston Blvd, Houston, Texas 77587

Pay range: $14.00 to $16.00 per hour, plus uncapped bonus potential paid on store and individual performance.

• Process loans and extensions.
• Negotiate satisfactory terms for pawn items.
• Perform opening and closing store procedures.
• Supervise and coach store team members.
• Provide outstanding customer service and build solid relationships.
• Promote sales and make deals for a wide variety of pawn items.
• Maintain a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors.

• Engaging personality with strong negotiation talents.
• Ability to read and manage customer needs.
• Highly organized, detail-oriented, excellent judgment, strong time‑management and prioritization skills.
• Excellent communication and interpersonal skills.
• High school diploma or GED.
• Minimum 1 year of supervisory, key holder, or team/shift lead experience.
• Pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adherence to all company policies, procedures, and regulations.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics is a plus.
• Sales background is a plus.
• Bilingual ability is a plus.

• Free health insurance (if selecting the United Healthcare Choice Plan).
• Competitive wages.
• Monthly uncapped bonus potential.
• Great working hours.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.

Follow our structured career path: complete the initial 5‑week paid training program, earn a $0.50 raise, and transition to Lead Pawnbroker. Afterward, apply for a Store Manager in Training position, which includes a 12‑week training program to build the foundation to run your own store.

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.