Part Time Floor Leader - Memorial Mall

Position: Part Time Floor Leader

Weekly: 20-29 hours

As a Floor Leader, you’ll play a vital role in supporting the Store Management Team across all areas of the business, from driving sales and opening/closing the store to analyzing results and leading training sessions. Your day‑to‑day will be spent on the shop floor, guiding a team of sales associates to achieve and surpass their goals and creating an exceptional customer experience.

• Sales & Customer
  
  Experience:
  
  
  • Driving Sales: Use the Store Force dashboard results to coach the sales team, adjust the shop floor structure, and exceed sales goals.
  • Customer
    
    Experience:
    
    Lead by example to deliver a world‑class customer experience, including product demonstrations and consultations.
  • Building the Brand: Educate customers on Lush brand values and engage the community through events.
  • Product Passion: Deepen product knowledge continuously and make informed recommendations.
• Team Involvement:
  • Development: Train and coach sales ambassadors to improve performance and support team growth.
  • Diversity, Equity, Inclusion, and Belonging: Promote open communication, teamwork, and recognize employee contributions.
• Operational Excellence:
  • Cash Handling and Store Opening/Closing: Manage cash, transactions, register, deposits, and store security.
  • Time and Attendance: Encourage punctuality, monitor breaks, and ensure staff is informed of updates.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store.
  • Stock and Inventory: Train the team on inventory best practices and support management with inventory tasks.
  • Policies and Procedures: Ensure compliance with company standards for opening/closing, product integrity, workplace respect and health and safety.

• Required:
  • Minimum 1 year of experience in customer service and sales, cash handling, supervisory coaching, problem‑solving in a fast‑paced environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate evenings, weekends, and holidays.
• Preferred:
  • Consultation‑based customer service experience.
  • Experience analyzing sales metrics.
  • Experience in skincare or cosmetics.
  • Cross‑cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

Pay: $16.50—$16.50 USD