Assistant Department Manager Key Carrier; Tile

Position Overview

Purpose: This position is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience by delivering exceptional customer service and product information. The role also supports opening and closing the store and performs select managerial duties as necessary.

• High School Diploma or GED
• 1 year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions
• Excellent verbal and written communication skills
• Ability to exercise independent discretion and judgment in a fast‑paced environment, adapting to change with a sense of urgency

• Act and work in a manner that is consistent with company’s core values
• Be available to open and/or close the store in an effective manner
• Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening/closing procedures
• Complete managerial responsibilities such as storage buy audits, markdown approval, overrides, and cash office functions
• Ensure store presentation standards are achieved and maintained
• Complete the opening safety walk and all lift equipment inspections prior to store opening
• Lead morning huddles, execute Power Hours and function as a CARE Manager
• Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management
• Effectively report a Workers Compensation and General Liability claim
• Understand and comply with the company’s safe lifting practices standard operating procedures
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check‑out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present "how‑to" classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, or greater than negligible up to 20 pounds constantly.
• Frequent use of hands and fingers to handle or feel objects.
• Frequent standing, walking, reaching with arms and hands, climbing or balancing, stooping, kneeling, crouching or crawling.
• May involve exposure to warehouse environment and moving vehicles, moderate to noisy noise levels.

Store

Hours:

Monday
- Friday 7:00 AM – 8:00 PM;
Saturday 8:00 AM – 7:00 PM;
Sunday 10:00 AM – 6:00 PM

Pickup

Hours:

Monday
- Friday 7:00 AM – 7:00 PM;
Saturday 8:00 AM – 7:00 PM;
Sunday 10:00 AM – 6:00 PM

• Bonus opportunities and career advancement opportunities at every level
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.