Business Development Center Rep Part Time

Job Summary

Primarily responsible for lead generation activities in support of the company’s sales and service goals. No direct supervisory responsibilities.

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow‑up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on the appointment board in the Business Development Center.
• Re‑schedule “no‑show” customer appointments.
• Follow‑up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via e‑mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department and follow‑up.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow Safeguards rules and regulations.
• Demonstrate the Company’s Core Values.
• Maintain accurate timekeeping record in timekeeping system.
• Comply with Company policies and procedures.
• Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• GED or High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Up to 3 years
• 3–5 years
• 5+ years

• Valid Driver’s License
• Automobile Salesperson License

Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Understanding and following instructions, communicating effectively with customers and company personnel, strong interpersonal skills.

Regular and predictable attendance is required. Scheduled shifts may include evening hours, weekends, and holidays.

Regular talking or hearing, frequent sitting; use hands to finger, handle, or feel.

Work primarily in the Business Development Center; continuous contact with customers and dealership personnel; involves movement around dealership facilities.

Read and comprehend instructions, correspondence, and memos; receive and communicate with customers courteously, efficiently, and professionally.

Add, subtract, multiply, and divide.

Apply common sense understanding to carry out instructions; deal with standardized situations.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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