SVP of Sales

Job Overview

MCI is a leading tech‑enabled business services company offering customer experience (CX), business process outsourcing (BPO), and XaaS cloud solutions across healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. We are seeking a dynamic, visionary SVP of Sales to lead our global sales organization and drive revenue growth and strategic partnerships.

• Define and implement a forward‑looking sales strategy to achieve revenue, market share, and growth objectives.
• Build, mentor, and inspire a high‑performing sales organization, fostering a culture of innovation, accountability, and excellence.
• Identify and capitalize on new business opportunities across diverse markets and verticals to drive top‑line growth.
• Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition.
• Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance.
• Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals.
• Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes.
• Manage sales budgets, ensuring strategic resource allocation and maximum return on investment.
• Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership.

• Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred.
• 15+ years of progressive sales leadership experience, including executive‑level roles.
• Proven success in leading large, geographically dispersed sales teams.
• Expertise in complex sales cycles, enterprise‑level deal negotiation, and strategic partnerships.
• Deep understanding of IT, BPO services, and consulting/software solutions.
• Strong business acumen, financial literacy, and strategic planning capabilities.
• Exceptional communication, negotiation, and relationship‑building skills.
• Proficiency in CRM platforms, sales analytics, and enablement tools.
• Willingness to travel extensively for business development and client engagement.
• Ability to thrive in fast‑paced, evolving markets and adapt to shifting priorities.

• Competitive compensation and bonus structure based on experience.
• Paid Time Off and paid holidays.
• Incentive and reward programs including cash bonuses.
• Medical, dental, and vision coverage after 60 days of employment; expanded coverage after 30 days in some locations.
• Retirement savings programs where available.
• Short‑term disability coverage.
• Life insurance options.
• Supplemental insurance for accident and critical illness.
• Career growth opportunities and internal promotion focus.
• Paid training and development programs.
• Engaging team‑oriented culture with casual dress code.

All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, and employees are treated with dignity and respect. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI provides reasonable accommodations for qualified employees with disabilities where required by law.