Senior Director, Customer Programs
Job in
Columbus, Muscogee County, Georgia, 31900, USA
Listed on 2026-09-24
Listing for:
Piper Companies
Full Time
position Listed on 2026-09-24
Job specializations:
-
Sales
Client Relationship Management, Director of Sales, Account Manager -
Management
Client Relationship Management, Account Manager
Job Description & How to Apply Below
Zachary Piper Solutions is seeking an Senior Director
- Customer Programs to join a Federal Program located in Tyson's Corner, VA, on a hybrid basis
. The Senior Director
- Customer Programs will oversee three functional teams — Sales Engineering, Bid & Proposal Management, and Account Management.
- Customer Programs:
- Recruit, develop, and retain high-performing teams across three distinct functional disciplines
- Foster a culture of commercial rigor, customer focus, and cross-functional collaboration
- Establish clear career development paths within each team, ensuring individual contributors understand how their work connects to Spire's commercial outcomes
- Position the function as a strategic contributor to Spire's growth — not a support function — by building internal visibility and credibility for the teams
- Ensure Strategic Account Managers maintain strong, senior-level relationships across Spire's existing federal and commercial customer base
- Drive upsell and contract expansion within existing accounts, working in close coordination with sales leadership to define territory boundaries and opportunity ownership
- Partner with Business Development to ensure Sales Engineering and Bid & Proposal teams are engaged at the right pursuit stage, with clear roles and accountabilities
- Define the organizational interface between BD-led capture and proposal execution, ensuring smooth handoffs and no gaps in competitive intelligence or solution development
- Oversee proposal quality, compliance, and strategic positioning across federal (U.S. FAR/DFARS) and commercial contract vehicles
- Operate Sales Engineering, Bid & Proposal Management, and Strategic Account Management as shared commercial resources supporting US Federal Sales, Rest of World Sales, and Commercial sales team
- Customer Programs:
- 12+ years in commercial, business development/capture management, or program management roles within the satellite, space, defense technology, or adjacent sectors
- Demonstrated experience leading multi-functional commercial teams spanning technical presales, proposals, and account management
- Deep familiarity with US federal government contracting, including FAR/DFARS, RFP processes, and federal program structures; experience with IC, DoW, NOAA, NGA, or similar agencies preferred
- Track record of building and scaling commercial operations or enablement functions in a growth-stage technology company
- Experience managing complex, multi-year customer relationships involving both technical and contractual complexity
- Customer Programs:
- Salary Range: $200,000+
* flexible based on experience* - Comprehensive Benefits:
Medical, Dental, Vision, PTO, and Sick Leave as required by law - Flexible working schedule
- Unlimited opportunities for growth
Key Words: business development, capture management, management, manager, far, dfar, federal, government, cleared, ts/sci, dow, ic, noaa, nga, bid, proposal, sales, engineering, bd, capture, strategic account, account managers, revenue management
Position Requirements
10+ Years
work experience
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