Service Technician II

Job Overview

The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. This role provides on‑site support to Hobart Service customers, including installation and service of commercial food equipment, and works a routine schedule involving on‑call, after‑hours, holiday, and weekend support.

• Installs mechanical and electrical commercial food equipment and assists in advanced installs as needed.
• Maintains, diagnoses, and repairs basic mechanical commercial food equipment for customers on contract or time‑and‑material basis.
• Interprets and follows schematic diagrams.
• Demonstrates knowledge of sequence of operations for multiple operating modes.
• Completes and documents preventative maintenance on mechanical and electrical commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Supports branch and organization financial objectives by providing a quality customer experience.
• Maintains current organization, industry, and equipment knowledge.
• Is responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

• High school diploma or GED and 2–4 years of electrical and mechanical experience.
• High school diploma or GED and 0–2 years of HVACR service experience with an EPA certification.
• Vocational certificate in HVACR.

• Associates Degree or Vocational Certificate is preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Position/Location dependent. Industry certification is highly desirable.

• Mechanical Aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment; skilled in use of basic hand tools, service manuals, gauges, meters, etc.
• Customer Service – highly professional demeanor with excellent telephone skills and etiquette.
• Problem Solving – fundamental role in addressing all types of problems with effective approaches.
• Safety at Work – develops alertness to detect danger and prevent risk, injury to self or others.

• Reads and interprets standard service manuals and mechanical diagrams.
• Understands basic math and measurement conversions.
• Compiles and summarizes data for supervisor/branch manager to inform customer‑focused strategies.
• Has basic knowledge of Windows applications and Microsoft Office programs (Word, Excel).

• Demonstrates accuracy and thoroughness.
• Seeks ways to improve and promote quality.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

• Meets productivity standards set by Customer Facing Metrics.
• Completes work in a timely manner.
• Strives to increase productivity.
• Works quickly.

• Consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.

• Follows instructions and responds to management direction.
• Takes responsibility for own actions.

• Balances team and individual responsibilities.
• Shows objectivity and openness to others' views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Builds morale and group commitments to goals and objectives.
• Supports everyone's efforts to succeed.
• Recognizes accomplishments of other team members.
• Keeps commitments.
• Commits to extended hours of work when necessary.
• Completes tasks on time.

• Reads and understands safety guidelines of the business.
• Approaches job responsibilities with emphasis on safety, efficiency, and quality.
• Performs periodic visual safety inspections of vehicle and equipment, reports defects, and removes them from service until repaired.
• Displays comprehensive knowledge of company products and services.
• Completes required safety training.

• Prioritizes…