Floating Service Technician

Position Summary

The Service Technician is responsible for assisting with oversight of the physical asset and ensuring customer satisfaction. This position will diagnose problems and make repairs in areas such as HVAC, electrical, plumbing, carpentry, drywall, interior and exterior structural, appliances, and assist with apartment make‑readies along with preventive maintenance and construction or rehabilitation projects for the property. Exhibits strong commitment to the service needs of the internal and external customers.

• Uses service request system to schedule and establish priorities with daily assistance from Community Manager and Service Manager.
• Repairs/replaces any apartment material/maintenance requests within scope of management responsibility including but not limited to HVAC, electrical, plumbing, carpentry, drywalling, interior and exterior structural, appliances, and apartment make‑readies; including exterior grounds and common areas of the property.
• Monitors the completion of service requests while limiting callbacks and ensuring customer satisfaction.
• Complete understanding and working knowledge of the company’s policies and procedures.
• Assisting with ensuring that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
• Use independent judgment while dealing with moderate to high levels of stress due to meeting deadlines, reprioritizing activities.
• Works with the office team and Maintenance supervisor completing move‑in/move‑out reports.
• Completing work per schedule, discussing as needed any major expense before acting.
• Reporting to Community Manager when completed units are ready to show.
• Assist with identification and correction of hazardous community conditions including daily touring of the property reporting any hazards to the Community Manager and Service Manager. May assist with repairing hazards.
• Shares on‑call responsibilities with the maintenance team; responding to resident requests within 24 hours and hazardous weather problems as soon as made aware of the situation.
• Assist with inventory and ordering supplies, and may be responsible for pick‑up of supplies as‑needed.
• Travel up to 100% of the time to other sites as scheduled.
• Other duties as assigned.

• Six months to one‑year general maintenance and safety experience.
• Demonstrated knowledge of building maintenance and repair and preventive maintenance programs, irrigation and pool systems, large and small appliance repair.
• Basic computer skills/knowledge required to perform job functions.
• Ability to work independently with minimal supervision.
• Excellent time management skills; ability to prioritize work functions.
• A positive, team‑oriented attitude, and ability to work with a diverse group of people and customers.
• Required to provide own (industry specific) hand tools.
• A valid driver’s license and/or reliable transportation required.
• Regular attendance, punctuality and dependability required.
• Six months to one‑year general knowledge/experience with all major types of heating and air conditioning HVAC certification or ability to obtain EPA Certification in areas of Type II‑domestic HVAC systems, 410A‑ or ability to obtain CPO (Certified Pool Operator) or ability to obtain.
• Work schedule 8am‑5pm, Monday‑Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on‑call” and/or participate in a rotating “on‑call” schedule as needed to meet business needs.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job generally operates in conditions that include an indoor and outdoor environment based on tasks performed. Conditions may include: varying climate, moderate to high noise levels, vibration into hands, chemicals, blood/body fluids, various fumes, odors, vapors, dust, airborne particles, microbial growth, poor ventilation, moving objects, high elevations, slippery surfaces, carpeted, linoleum, hard surfaced floors or cement, cold…