Field Service Engineer II

• Perform the installation and service of machines and associated products and equipment.
• Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Analyze and resolve application problems of limited complexity.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Resolve problems by analyzing the result of test cuts especially prepared for this purpose.
• Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.
• Assist a more experienced Field Service Engineer when performing an on-site audit of a machine or related equipment.
• Troubleshoot service and repair on equipment and machines where no previous training has been received.
• Conduct training for both team members and customers on safe operations and preventative maintenance of the machines and related equipment.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain regular contact with the Customer Support Center (CSC) and Regional Service Manager (RSM) as needed to perform job duties.
• Complete additional tasks as requested by the Regional Service Manager or Head of Customer Care.

• Perform the installation and service of machines and associated products and equipment.
• Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Analyze and resolve application problems of limited complexity.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Resolve problems by analyzing the result of test cuts especially prepared for this purpose.
• Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.
• Assist a more experienced Field Service Engineer when performing an on-site audit of a machine or related equipment.
• Troubleshoot service and repair on equipment and machines where no previous training has been received.
• Conduct training for both team members and customers on safe operations and preventative maintenance of the machines and related equipment.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain regular contact with the Customer Support Center (CSC) and Regional Service Manager (RSM) as needed to perform job duties.
• Complete additional tasks as requested by the Regional Service Manager or Head of Customer Care.

• Associate's degree in mechanical and/or electrical engineering from a University or Technical College; over 6 years' experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience. Experience with the use of test equipment and milling and/or EDM machines.
• Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word. Knowledge of Power BI is required. Knowledge of Great Plains or similar software programs is helpful.

LIECHTI is one of the world's leading suppliers of 5-axis milling solutions for the aerospace and energy generation industries. With a strong customer focus, LIECHTI delivers both standardized and customized solutions tailored to specific production requirements.

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.

UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.

UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.

Jackie Chakos

Director of Human…