Outbound Supervisor

Outbound Supervisor

Plan, coordinate, and supervise the storage, order assembly, and distribution of products, parts, and materials from a warehouse or distribution facility.

Duties and Responsibilities:

• Ensure the integrity of orders through meeting customer performance standards; ensure customer-specific shipping requirements are met; investigate to resolve any issues to ensure minimal recourse.
• Provide supervision of warehouse/distribution activities to include one or more of the following: receiving, storing, order assembly, packaging, testing, inventory control and shipment of goods or materials; monitor bill of lading compliance.
• Monitor and track towards achievement of key performance indicators (safety, damages, inventory, order fulfillment accuracy, and productivity).
• Coordinate timely equipment and staffing needs to ensure timely and accurate picking, assembly, packaging, and/or loading of product or materials for shipment.
• Maintain warehouse/distribution safety and security programs and activities.
• Assist in the preparation of correspondence, reports, operations, maintenance, and safety manuals.
• May issue shipping instructions and provide routing information; ensure delivery times and locations are coordinated.
• Routinely perform physical inventory counts or as deemed appropriate.
• Monitor the pickup, delivery, and/or distribution of products or materials; may ensure shipments are picked up on time to meet delivery expectations through continuous communication with customers and third party transports.
• Serve as an internal resource for users of the Warehouse Management System (WMS) as appropriate; may ensure the system is maintained and users are properly trained.
• Monitor expenditures; may assist in the preparation and management of the annual budget.
• Review work orders, invoices, reports, and/or demand forecast; estimate peak delivery periods and issue work assignments.
• May routinely inspect the physical condition of the warehouse(s), vehicle fleet, and/or equipment; order testing, maintenance, repairs, and/or replacements as necessary.
• Supervise the day-to-day activities of the assigned warehouse/distribution team.
• Provide leadership and direction to members of the department, performing those responsibilities in accordance with the established policies and applicable laws.
• Responsible for participating in interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems.
• Work with Human Resources to resolve more complex team member- related issues.

Effective communication skills and the ability to effectively communicate in English both verbally and in writing. Good interpersonal skills and the ability to work effectively in a diverse environment and across the Company. Ability to work independently with minimal supervision. Ability to work flexible, non-traditional hours when necessary. Ability to operate large distribution and packaging equipment (i.e., stretch wrap machine). Ability to maintain regular and predictable attendance.

Ability to work in a constant state of alertness.

Qualification Requirements:

• Minimum Education:
  
  High School Diploma or completion of GED equivalent. Post-secondary education preferred
• Minimum
  
  Work Experience:
  
  Three (3) years of warehouse or distribution experience facilitating high-volume order processing.
• License(s) / Certification(s):
  Valid licensure/certificate to operate a forklift.
• Knowledge, Skills and Abilities:
• Knowledge of widely accepted and general warehouse/distribution management standards.
• Proficiency using simple mathematics.
• Strong knowledge of OSHA workplace safety standards.
• Proficiency using a Personal Computer (PC) to include Microsoft Word and Excel.
• Proficiency using a Warehouse Management System (WMS).
• Good communication skills and the ability to effectively communicate in English both verbally and in writing.
• Leadership skills and the ability to lead a diverse team of coworkers.
• Critical thinking skills and the ability to be a problem solver.
• Good customer service skills and the ability to put the customer/consumer first.
• Ability to maintain regular and predictable attendance.
• Ability to work in a constant state of alertness.

Physical Requirements:

Represents the appropriate physical requirements of the job in the course of the work.