Advanced Services Billing Analyst

Join our Toyota Material Handling Team as an Advanced Services Billing Analyst
!

We are seeking a data-driven Billing Operations Analyst to support end-to-end billing operations, accounts receivable, and order-to-cash processes. This role plays a critical part in revenue accuracy, asset management integrity, and financial operations performance. As a key contributor within Finance Operations, you will partner cross-functionally with Account Management, dealers, customers, and internal stakeholders to ensure billing accuracy, resolve disputes, improve processes, and enhance reporting automation.

The ideal candidate combines strong analytical capability, operational discipline, and continuous improvement mindset with the ability to execute independently in a fast-paced environment. This is an opportunity for a finance professional who thrives in billing analytics, revenue operations, process optimization, and KPI ownership.

• Execute equipment record loading and management to support downstream asset management and billing functionality.
• Oversee customer billing operations to ensure accurate and timely invoice generation.
• Perform accounts receivable reconciliation, aging analysis, and collections support including research of credits, short payments, and discrepancies.
• Investigate and resolve billing disputes by identifying root causes and partnering with dealers, customers, and Account Management to implement corrective actions.
• Support reporting enhancements and automation initiatives to improve scalability, accuracy, and operational efficiency.
• Track, analyze, and report on KPIs related to billing accuracy, dispute resolution cycle time, and operational performance metrics.
• Deliver financial operations training to dealers to improve billing quality and asset data integrity.
• Drive process improvement initiatives aligned to Lean and Kaizen principles.
• Maintain fiduciary responsibility and internal controls within billing and revenue operations.
• Collaborate across Finance, Operations, IT, and external partners to support continuous improvement in the order-to-cash lifecycle.

• Bachelor Degree or equivalent combination of education, training and experience.
• 4+ years of professional experience.
• Strong knowledge of billing operations, accounts receivable, and account reconciliation processes, including dispute resolution and collections support.
• Demonstrated ability to analyze data, track KPIs, and use reporting tools to drive accuracy and operational performance improvements.
• Proven ability to work independently while collaborating effectively across cross-functional teams, dealers, and customers.

• Experience supporting asset management systems or order-to-cash environments.
• Background in process improvement methodologies such as Lean or Kaizen.
• Experience contributing to automation or system enhancement initiatives.
• Advanced proficiency in Excel or other data/reporting tools (Power BI, Tableau, ERP systems).

• Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Columbus, IN office on Monday, Tuesday and Wednesday and work remotely Thursday and Friday.

Salary - $65,400 - $83,800 per year. Compensation depends on the selected candidate’s education and experience.

Relocation: This role may be eligible for relocation assistance.

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands:
Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

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