Customer Service Representative

Description

Responsible for assisting, advising, directing, documenting, introducing and notifying customers of business matters.

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Answer phones
• Quote calibration needs
• Other tasks as assigned and special projects as needed

• Excellent verbal and written communication skills
• Effective working knowledge of Microsoft Office with intermediate Excel skills
• Attention to detail and problem‑solving skills
• Team player, trustworthy, service oriented and can manage priorities
• Strong organizational skills with the ability to multi‑task
• Excellent time management skills and the ability to prioritize work
• Ability to maintain sensitive and confidential information

All qualified applicants will receive consideration for employment at Micro Precision without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

• 401(k)
• 401(k) matching
• Medical, Dental and Vision Insurance, along with FSA
• 2 weeks vacation and 6 days sick time annually