Adult Services Assistant

Job Details

Job Location:

Columbus, IN 47201

Position Type:
Part Time

Job Shift: Any

Position Title:

Adult Services Assistant

Supervisor’s

Title:

Adult Services Manager

FLSA Status:
Part Time, Hourly, position will require some evening and weekend availability

Job Classification & Pay Range:
Library Assistant I, $16.00 to $25.50 per hour, beginning at or near bottom of range

To provide welcoming customer service to library patrons, duties include assisting with digital resources, locating and checking out books and other library materials, using the printer and copier, sending faxes, registering for library programs and room bookings, assisting with placing holds and interlibrary loan requests, answering questions about library services and resources, and performing other customer service tasks as needed.

• Check in and check out library materials for patrons
• Answer phone calls and transfer them to the appropriate departments
• Deliver items to patrons through the curbside pickup service
• Sort materials for shelving, mending, and inspection
• Shelve materials and perform shelf reading as needed
• Use the library’s online catalog to help patrons locate items
• Assist patrons with public computers and basic technology questions
• Support patrons with printing, copying, scanning, and faxing
• Place holds and submit interlibrary loan requests for patrons
• Assist with opening and closing procedures as needed
• Support collection development activities as assigned
• Perform other duties as assigned

• High school diploma or equivalent required
• Previous library experience or customer service experience in combination with knowledge of libraries preferred

Customer Service: Friendly and hospitable treatment of all library patrons, striving to make patrons feel welcome and find the resources they need

Teamwork: Able to establish and maintain effective working relationships with fellow staff members

Communications and Media: Able to communicate proficiently in spoken and written English, via email, phone, and in-person

Adaptability: Demonstrates resilience in adapting to changes in work routines and expectations

Image: Presents a professional image in appearance and demeanor

Technical: Capable of using computers, multi-line phones, printers and copiers, and quickly mastering the necessary software and apps for library operations

• Push and pull carts of library materials
• Lift boxes of library materials weighing approximately 30 pounds
• Walk and stand for extended periods of time, up to two hours at a time
• Use hands and fingers to operate computers and phones
• Grab repeatedly with hands to move items from one location to another
• Communicate verbally