Director of Enrollment Services

Ivy Tech Columbus is seeking an individual to join our dynamic team as the Director of Enrollment Services. This position will direct the day-to-day operations of the enrollment center, including supervision of the enrollment center staff members across the Columbus, Franklin, and Shelbyville locations. Collaborate across the college to ensure new students and prospective students have a positive experience as they put in their application, go through enrollment steps, attend new student registration, and successfully start classes.

Leadership and Management:

Directing and supervising enrollment services staff and day to day operations within the enrollment department.

Strategic Planning:

Implementing enrollment plans, in collaboration with the Vice and Assistant Vice Chancellors of Student Affairs, to attract and retain students meeting campus goals and metrics.

Enrollment Process:

Ensuring the efficiency, accuracy, and compliance of the enrollment process.

Data Analysis:

Analyzing enrollment data to identify trends and inform decision-making.

Technology:

Implementing and leveraging technology to enhance enrollment services and create efficiencies.

Policy Compliance:

Ensuring compliance with relevant federal, state, and institutional policies including ASOM.

Major Responsibilities

• Provide direction to the enrollment team in helping them with the overall campus goals to meet or exceed campus metrics. Formulate a department strategic plan to meet set metrics
• Direct the daily operations of the Enrollment Department including direct supervision of the Enrollment Specialists across the Columbus, Franklin, and Shelbyville campuses
• Serve as the campus liaison for incoming Job Corps students in partnership with the Atterbury Job Corps Coordinator
• Provide daily Knowledge Assessment reports to the Enrollment Team
• Attend and assist in Enrollment events, Orientation, Open Houses and other campus events representing the Enrollment Department
• Manage coordination of New Student Registration and Advising sessions including the dates and times, the spreadsheet for tracking, forecasting needs based on new student applications, and ensuring the presentation slides are up to date each term
• Manage a caseload of incoming students each term between 30% to 50% depending on the term and campus needs
• Manage incoming campus escalated tickets through Anthology Smartview
• Attend Enrollment and Admissions Systems Office leadership meetings
• Be the campus lead and point of contact for Ivy Connect & Recruitment
• Manage activities and outreach to clear incoming students in a pending application status
• Keep the front desk, handout rounder materials and hand outs up to date and stocked
• Coordinate with all locations to ensure materials are up to date each term relating to the enrollment department
• Collaborate across the college to ensure new students and prospective students have a positive experience as they put in their application, go through enrollment steps, attend new student registration, and successfully start classes

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

Minimum Qualifications:

• Bachelor's degree required.

• Minimum of three (3) years of relative and/or progressive experience in advising and/or student services, counseling and guidance, adult and higher education, or an equivalent combination of education.

• Broad knowledge of learning styles, study skills, and personality assessments and the ability to develop and maintain close working relationships with both internal and external constituents.

• Must demonstrate sensitivity and appreciation for the diverse backgrounds of students, faculty, and staff. e

• Must also be able to build relationships through building trust and exhibiting excellent interpersonal communication skills.

Preferred Qualifications:

• Master's in Student Personnel, Higher Education, Counseling, Student Affairs, Psychology or related field preferred. higher education administration or a related area.

Hiring Range:

• This role is budgeted for $55,000 - $65,000 annually based on experience and education

Work Hours:

• Typical business work hours, may be…