Account Executive

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The primary purpose is to manage strategic issues and stakeholder relationships with Duke Energy’s largest and most complex customers for the purposes of enhancing customer satisfaction, growing earnings, and strengthening regulatory relationships. In collaboration with other internal groups, these professionals develop and execute strategies for the success of Duke Energy’s business goals, policy objectives, and reputation management. Management of these customer/stakeholder relationships includes interfacing with key contacts from both the customer/stakeholder and internal Duke Energy organizations.

• Establish strong relationships at all levels within targeted large, complex Duke Energy customers – executives, operations management, energy management, research, maintenance, and local elected officials (towns & municipality customers)

• Comprehend and represent to large business customers an in-depth understanding of complex rate structures, billing options, demand response programs, and renewable options based upon their respective customer value propositions; and serve as a lead negotiator and most often decision maker, to resolve issues with assigned customers

• Own and manage the total customer relationship including interfaces with other Duke Energy departments and senior leadership

• Understand the customer’s needs and communicate those needs within Duke Energy to effectively manage their strategic issues, business objectives, unique needs, and decision-making process

• Deliver earnings contributions by proactively identifying existing Duke Energy technical products and solutions that can be positioned to meet and exceed the customer’s needs while enhancing earnings growth or meeting specific Duke Energy regulatory requirements

• Manage the sales process from customer needs assessment by coordinating appropriate internal cross-functional support as needed

• Capture customer, market, and product feedback to support and influence future Duke Energy product development

• Actively promote the implementation and broad acceptance of Duke Energy’s tools and services within customer organizations

• Coordinate, sponsor and manage customer service projects and load growth opportunities with Duke Energy’s electric transmission, electric distribution, gas operations and other Duke Energy departments

• Assist the Duke Energy economic development group in the identification, coordination, and management of potential projects, site visits, or expansions within the Duke Energy service territory

• Develop and execute strategic plans to address and resolve issues in order to preserve/enhance relationships with large business customers, reducing the risk to the corporation and enabling business objective achievement

• Develop and document a comprehensive understanding of the customer’s business and stakeholder issues, staying abreast of customer/stakeholder plans and initiatives that may impact regulated revenues, policies and strategies

• Communicate trends, kWh and revenue forecasts, and significant legal, environmental and market challenges being faced by assigned customers

• Identify specific objectives based on the customer’s needs and plans. Develop and implement action plans for specific projects to meet these objectives

• Coordinate between customer and Duke Energy the scheduling and technical requirements for planned maintenance outages, transmission and distribution construction projects, and emergency scheduled repairs

• Work closely with engineering, construction, Energy Control Center, Distribution Control Center, and other key internal departments to ensure that customer expectations are met in a timely manner with consistent communications

• Provid…