Customer Engineer; OEM Vehicle Validation & Issue Troubleshooting Specialist

The Fountain Group is currently seeking a Customer Engineer (OEM Vehicle Validation & Issue Troubleshooting Specialist) for a prominent client. This position is located in Columbus, IN.

• Payrate: $77/hr W2
• Duration: 12 months contract – possible extension based on performance & budget.
• 1st shift:
  Mon‑Fri; 8am to 5pm.

• Experience troubleshooting on vehicles. Those with backgrounds as a heavy duty technician or service writer/advisor would do well.
• Proven success with technical problem solving.
• Experience working with engines is required.
• Past experience working for a corporation.
• Ability to manage workload and prioritize tasks while maintaining effective communication and documentation.

• Vehicle Support:
  Development powertrain system support and troubleshooting including hardware, software, controls and electronic systems level troubleshooting.
• Issue troubleshooting and resolution:
  Following troubleshooting trees independently where troubleshooting trees are available or using engineering judgement to diagnose issues, working with technicians to carry out investigation & resolution, tracking issues with clear documentation of outcomes and communicating plans and outcomes with engineers, techs and customers.
• Validation support:
  Utilize Calterm and other engineering tools to download ECM software and calibrations (in collaboration with support from Cummins Columbus team), participate and support Vehicle Validation activities - collecting data, overriding engine conditions, addressing and documenting issues with regards to validation.
• Communication and documentation: utilize both existing documentation paths for issue tracking and create new communications or documentation methods based on scope of work.