Business Office Float Front Desk

Pankratz Eye Institute is hiring a Full‑Time Business Office Float/Front Desk!

Welcome to Pankratz Eye Institute!

Pankratz Eye Institute, a leading outpatient surgical facility dedicated to providing high-quality care and a service‑oriented environment, is seeking a skilled and compassionate Full‑Time Business Office Float/Front Desk to join our team. As a Business Office Float/Front Desk, you will play a crucial role in delivering exceptional patient care and ensuring smooth office operations.

Under the direction of the Business Office Manager, you are responsible for covering any aspect of the business office necessary. Many duties include answering the phone, front desk reception, data entry, insurance verification, patient calls, and chart scanning. The candidate will possess outstanding multi‑tasking abilities, communication and teamwork skills, and the ability to keep up in a fast‑paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

This is a full‑time position working Monday through Friday, 8:00 AM to 4:30 PM. The schedule may be adjusted as needed to support departmental operations, including occasional earlier start times or overtime.
No weekends or holidays required.

• Verifies insurance prior to patient’s arrival, including "Add On"s and Direct Admits
• Obtains pre‑certification from insurance companies for procedures that require pre‑certification.
• Scheduling patients and tracking cancellations
• Binder compliance
• Requests office notes from referring physician if needed for authorization.
• Calculating and informing patients of amount due
• Communicating with the Dr. office
• Ensures all required forms are placed in designated areas of the patient’s chart
• Daily preparation of charts for next day’s surgeries within required deadline
• Out‑bound collection calls to patients regarding their medical invoice/bill, answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Coverage of BOM and Front Desk as needed
• Other duties as assigned by the Office Manager

• Minimum 1‑2 years of hospital or medical office experience preferred.
• Minimum 1‑2 years of billing, coding and insurance verification preferred.
• Must have experience in Microsoft Office Products
• Must be able to communicate verbally and non‑verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high‑paced demand.
• Show a genuine desire to work and improve the facility as a whole.
• Extreme multi‑tasker and ability to pay close attention to detail.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well‑rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life’s daily stresses.

• Competitive wages
• Opportunities to better yourself professionally
• Health, Dental & Vision Coverage
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Holidays
• Employee Assistance Programs
• Health Savings Account/ Flexible Spending Account
• Education Assistance
• Short Term Disability and Long Term Disability Insurance

Working environment is representative of the essential functions of the job. Physical demands require employee to sit and answer the phone for extended periods of time. Reasonable accommodations may be made to enable individuals to perform essential functions.