Product Manager - Principal

DESCRIPTION

Defines the product vision, and roadmap, ensuring alignment with customer needs, business goals, and market trends;
Leads the end-to-end lifecycle of a complex, high-impact product. Drives business outcomes and continuous improvement leveraging financial insights, team metrics, KPIs and inspiring teams to achieve excellence. Accountable for maximizing product value. Act as the voice of the customer in planning sessions and related events.

Define and evolve the product vision and roadmap; lead the teams in delivering solutions oriented around business impact ensuring it supports business goals and representing the voice of the customer. Conducts market research, user interviews, and data analysis to inform product decisions, define personas and their pain points ensuring these insights inform product requirements and solution development. Technical understanding of the scope of enabler work;
Collaborates with Enterprise and Solution Architect/Engineering to assist decisions and sequencing of technology enablers. Shape product backlog with clearly defined and prioritized user stories, defects, enablers and acceptance criteria, ensuring ongoing alignment with evolving business priorities and stakeholder expectations. Accepts user stories as done, including validation of the stories meeting acceptance criteria; has appropriate acceptance tests, and complies with the Definition of Done (DoD).

Drive user acceptance testing and ensure features meet business and quality standards before release. Partner with the Scrum Master/s and Agile Coach/s to drive continuous improvement. In partnership with Info Sec / legal teams, ensure that systems meet company standards for security, compliance and data privacy. Participate in release planning, sprint planning and demos with stakeholders;
Actively participate in PI Planning, System Demos, and Inspect & Adapt events as the voice of the customer. Define and track key team performance metrics, KPIs and objectives and key results (OKRs) to ensure alignment with strategic goals. Work closely with business owners and other stakeholders to define product goals, success metrics, roadmap and establish the products’ business value, support messaging, communication and customer outreach as necessary.

Financially responsible for the product – ensures the product investments are successful throughout product lifecycle. Responsible for people management including work plan development, performance management, and people development. Responsible for team building and development including organization structure, recruiting, team management.

Competencies:

User centricity - Relentless dedication to understanding and prioritizing user needs, using insights from diverse research methods to shape product strategies that deliver tangible business value, ensuring a deep alignment with user goals and challenges. Business process fit - Develop, drive and champion innovative ideas and strive to achieve business fit, optimizing user journeys, and leveraging continuous research and data on business trends to adapt and thrive in dynamic environments.

Product/Service launch - Lead a launch plan; collaborate with other teams (e.g., business partners, legal/compliance) for effective product growth and adoption, tracking user feedback and aligning stakeholders on a launch strategy. Product/Service vision & roadmap - Develop a product vision based on business and customer needs, succinctly confirming the product’s strategy and create a roadmap to illustrate the tactical execution of the Product Vision.

Finance- and data-driven decision making - Define success metrics, instrument products to capture and measure outcomes (incl. financial transparency) that align to product strategy and business goals. Writes metrics instrumentation for engineering implementation. Consistently uses data to guide product decision-making. Product/Service requirements and wire framing - Incrementally evolve a product through iterative agile processes to achieve fit for user needs. Create a Product Requirements Document of the product to capture requirements, work with…