Trades Associate - OCU - Technical - 1st Shift

Network Support Technician

Uses mastery of trade skills and knowledge to recognize, document, and provide solutions to technical problems; known as a subject matter expert who has the ability to train and mentor cross-functional teams.

Provides network installation and support of production networks in a LAN/WAN environment for Cummins Inc. North America. Follows established standards and procedures for best practices, enabling compliance with published and adopted security guidelines. Works with the CBS Network Operations group to resolve network connectivity problems. Coordinates with vendor maintenance and support personnel when problems arise and facilitates problem resolution. Works with Network Operations leadership to identify and prioritize work.

Works under the direction of the Global LAN Support Manager.

Key responsibilities include:

• Coordinating and/or performing configuration, installation, troubleshooting, and repair of network equipment in MDF/IDF closets and data center.
• Designing, coordinating and/or performing installation, troubleshooting, and repair of data cabling in wiring IDF (intermediate distribution facilities) closets and MDF/data center.
• Ensuring network components, wiring and cabling methods, concepts, various applications and local building codes are adhered to.
• Providing off-hours support for LAN related issues.
• Handling technical aspects of LAN/WAN/Telecom hardware and software.
• Supporting installation/configuration/troubleshooting of Cisco Catalyst LAN Switches.
• Supporting installation/configuration/troubleshooting of Cisco Aironet Wireless Network Equipment.
• Supporting moves/adds/changes of new network connections as required.
• Maintaining network documentation.
• Being available to travel for installation projects at other US and Canada locations (some possible).
• Providing assistance in identifying and documenting processes and procedures.
• Working well with Cummins exempt and contractor personnel on network issues and escalations.
• Assisting Network Operations with troubleshooting network connectivity issues.
• Performing basic digital media player configuration.
• Performing wireless surveys at various customer sites.
• Returning RMA failed network equipment with vendor.
• Shipping network equipment to Cummins North America locations.

Skills considered a must for the position include:

• Supporting installation/configuration/troubleshooting of Cisco IOS LAN Switches.
• Understanding all network components, wiring and cabling methods, concepts, various applications and local building codes that must be adhered to.
• Having working knowledge of 3K, 4K and 9K Cisco platforms, L2 & L3 configuration, IOS upgrade, and ROMMON.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.