Part Time - School of IT Technician

Lab Technician

Under the direction of the Full Time Faculty member, the Lab Technician position will provide support of the daily activities of the local School of IT facilities. The position participates in the diverse job tasks of a traditional IT Support Team, including, but not limited to support of general hardware and software, printers, networking equipment, Microsoft servers, and related IT equipment.

The IT Technician assists staff, faculty, and students with the operation of classroom IT and instructional equipment, and conducts all activities with an appreciation and respect for diversity of people, styles, and viewpoints.

Manage the hardware, including servers, PCs, projectors, and networking hardware in labs at the Muscatatuck Urban Training Center, the Columbus campus, the Franklin Campus and at Columbus Signature Academy as needed

Manage the 4 labs across three counties

Provide student support during open lab hours and assist instructor during classes

Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times

Follow regular equipment maintenance schedules, and follow preventative measures as instructed to reduce downtime

Assist in moving equipment as assigned

Maintain process documentation for all labs

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Minimum Qualifications

AAS or higher in a computer-related field. Must possess strong written and verbal communication skills. Must be a self-starter and willing to learn on the fly.

Preferred Qualifications

May substitute equivalent experience and or certifications for degree. Must be proficient with current hardware and software technology. Professional experience preferred. Knowledge of Smart Deploy a plus.

Other Requirements

Any of the following certifications preferred: A+, Network+, CCNA, Security+, Microsoft Server certifications.

Must possess good customer service and organizational skills

Must possess strong written and oral communication skills and be able to provide service over the phone, through email or in person

Must be able to maintain documentation and to do research

Must be proficient with current hardware and software technology

Must maintain professional relationships with peers and superiors

Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support

Must be dependable

Ability to stay calm in stressful situations

Ability to handle multiple competing priorities

Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly

Must be willing to work nights and weekends as needed

Must be willing to work on-site at the various locations indicated in the Major Responsibilities section

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.