Help Desk Analyst | Tier 1

Position Overview

We are seeking a customer-focused Help Desk Support Technician to provide technical support for end users across a variety of hardware, software, and enterprise technologies. The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, and core infrastructure technologies while delivering excellent customer service.

• Provide first-level technical support for end users via phone, email, chat, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support and maintain Windows 10 and Windows 11 workstations.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and other Office products.
• Create, manage, and troubleshoot user accounts, permissions, and group memberships within Active Directory and Azure environments.
• Support Microsoft Exchange and email-related issues, including mailbox access, configuration, and troubleshooting.
• Perform device imaging, deployment, configuration, and replacement activities for desktops and laptops.
• Troubleshoot network-related issues involving DHCP, connectivity, VPN access, and related technologies.
• Install, configure, and maintain desktop hardware, peripherals, printers, and mobile devices.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Deliver exceptional customer service while maintaining strong communication with end users.

• 1+ years of experience in a Help Desk, Desktop Support, or Technical Support role.
• Hands-on experience supporting Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft 365/O365 applications and services.
• Knowledge of Active Directory user and group administration.
• Experience with device imaging, deployment, and workstation setup.
• Familiarity with Microsoft Exchange administration and troubleshooting.
• Understanding of Azure and cloud-based Microsoft technologies.
• Basic knowledge of DHCP and network troubleshooting concepts.
• Experience diagnosing and resolving hardware and software issues.
• Strong customer service, communication, and problem-solving skills.

• Experience with enterprise ticketing systems such as Service Now, Jira, or similar platforms.
• Exposure to endpoint management tools and device deployment solutions.
• Microsoft certifications or relevant technical certifications are a plus.

• Windows 10 & Windows 11 Support
• Microsoft 365 (O365)
• Active Directory
• Azure
• Microsoft Exchange
• Device Imaging & Deployment
• Hardware & Software Troubleshooting
• DHCP & Network Support
• Customer Service
• Technical Support & Problem Resolution

This is a Contract position based out of Columbus, IN.

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbus,IN.

This position is anticipated to close on Sep 5, 2026.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We…