Connectivity Operations Analyst

Connectivity Operations Analyst

Primary Talent Partners has a new contract opening for a Connectivity Operations Analyst with our power technology client in Columbus, IN. This is a 12-month contract with a potential for extension.

Pay: $28.00 - $30.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

We are seeking a contractor to support PSBU Digital Solution business development team by leading the operational monitoring and analysis of fleet connectivity across the global Preven Tech customer base. This role will be responsible for identifying non-communicating telematics devices, investigating connectivity failures, determining root causes, coordinating with internal stakeholders, and providing regular reporting to improve fleet connectivity and customer uptime.

As the number of connected engines continues to grow, this role will help establish a proactive connectivity management process and improve the customer onboarding and operational experience.

• Perform detailed investigations to determine the root cause of communication failures.
• Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues.
• Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions.
• Track recurring issues and identify systemic opportunities for improvement.
• Track issue resolution progress and report overall fleet communication health.

• Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices.
• Analyze connectivity trends using available monitoring tools and reports.
• Validate communication status between telematics devices, cloud infrastructure, and customer networks.
• Prioritize connectivity issues based on customer impact and business priorities.
• Provide executive summaries highlighting major connectivity risks and recurring issues.

• Recommend improvements to connectivity processes and installation practices.
• Support the development of standardized troubleshooting procedures.
• Identify opportunities to automate connectivity monitoring and reporting.
• Contribute customer feedback related to connectivity into product improvement discussions.

• Support customer onboarding activities and operational readiness for new customer deployments.
• Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base.
• Provide operational support for strategic initiatives and cross-functional projects as business priorities evolve.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at i