Quality Engineer

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross‑Border Logistics.

• People First – We lead with care, connection, and respect.
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety – Built into every move we make.
• Results – High standards. Real outcomes.
• Innovation – We push boundaries and never settle.

• Data Analysis & Performance Reporting
  - Analyze operational, inventory, and quality data including mispicks, claims, corrective action requests, audit findings, downtime, reservations, and non‑conformance trends.
• Develop and maintain dashboards, scorecards, and reports to identify risks, trends, and opportunities for improvement.
• Prepare and present Quality Management Reviews, inventory meeting presentations, month‑end reporting, API data reports, finance reports, and other leadership reporting.
• Root Cause Analysis & Corrective Action Management
  - Lead structured root cause investigations utilizing methodologies such as 5 Why, Fishbone, A3, and 8D.
• Validate root causes using data and operational observations.
• Develop, implement, and monitor corrective and preventive actions (CAPA) to eliminate recurring issues and improve process performance.
• Inventory Quality & Operational Support
  - Monitor inventory accuracy and performance through reservations, cycle counts, row audits, drop point reviews, and related scorecards.
• Investigate inventory discrepancies and financial issues exceeding established thresholds.
• Coordinate operational requests and issue resolution activities across departments and shifts.
• Quality Management System & Compliance
  - Support ISO 9001:2015 Quality Management System requirements, including audits, change management activities, and document control processes.
• Participate in internal audits and ensure adherence to standard operating procedures and work instructions.
• Assist with corrective action tracking and compliance reporting.
• Continuous Improvement & Cross‑Functional Collaboration
  - Partner with operations, inventory, finance, and customer‑facing teams to identify improvement opportunities.
• Drive process improvement initiatives that reduce risk, improve inventory accuracy, and enhance customer satisfaction.
• Build sustainable reporting tools and accountability measures that support long‑term operational performance.

• Fast‑paced third‑party logistics (3PL) warehouse environment.
• Frequent interaction with warehouse operations, inventory control, quality teams, and leadership.
• Combination of office‑based analytical work and warehouse floor support.
• Exposure to warehouse equipment, inventory storage areas, and varying operational conditions.
• Occasional schedule flexibility required to support investigations, audits, and operational needs across shifts.

• Standard hours:
  Monday–Friday, 7:00 AM – 3:30 PM
• Schedule may vary based on operational needs, customer requirements, inventory activities, audits, investigations, and support for alternate shifts as needed.

• Associate degree in Engineering, Quality, Supply Chain, Business, or a related field; or equivalent combination of education and experience.
• Bachelor's degree in Engineering, Supply Chain Management, Quality, Operations Management, or related discipline.

• 2–4 years of experience in inventory management, quality assurance, process improvement, supply chain, warehouse operations, or related analytical roles.
• Intermediate Microsoft Excel skills including pivot tables, lookup functions, data analysis, and chart creation.
• Experience conducting root cause analysis and implementing corrective actions.
• Experience working with inventory systems, cycle count programs, and warehouse operations.
• Advanced Microsoft Excel skills including Power Query and data modeling.
• Experience with Power BI or similar business intelligence tools.
• Knowledge of Lean, Six Sigma, A3, 8D, or other…