Customer Quality Engineer

The Customer Quality Engineer is responsible for investigating, analyzing and resolving customer quality problems by conducting audits, analyzing defect trends and leading customer based continuous improvement. Also, responsible for supporting quality system development, inspection, customer quality assurance and interfacing with customer. This includes PPAP/FAIR submission to customers, participation in internal and external customer corrective actions and participating in APQP for all programs (new parts and engineering revision changes).

Calibrate a variety of gages including calipers, pressure gages, torque wrenches.

• Monitor customer complaints and the status of corrective actions.
• Complete assigned Layered Audits
• Review and monitor the status of upcoming PPAP’s/FAIR
• Review and monitor any current internal quality issues.
• Attend production meeting for status on the production floor.
• Review all job-related assignments within ERP.
• Lead periodic 8D update meeting including root cause analysis.
• Attend ECR meeting when assigned as quality contact.
• Perform internal audit for TS-16949 and AS9100 when required
• Other duties as assigned.

3 years of experience in the Quality Department within the aerospace or automotive industry.

• Knowledge of various quality system methodologies (8D, Lean Manufacturing, PPAP, FAIR, APQP,Control Plans, PFMEA, root cause analysis).
• Excellent problem solving, project management and attention to detail skills. Must have the ability to problem solve, handle tasks in a priority manner make decisions and/or give recommendations from results.
• Excellent verbal and written skills along with customer service resolution abilities.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
• Constant need for the accurate exchange of information through the phone, computer, and in-person
• Must be able to remain in a stationary position for over 50% of day
• Frequently moves safely about the building to conduct business
• Constantly must wear common protective or safety equipment – ANSI Z87.1 2003 standard safety glasses are required in plant.

Join a supportive, dynamic workplace with global exposure and a strong commitment to your growth. We value work–life balance and invest in our people with competitive pay, meaningful benefits, and opportunities to advance your career.

Three medical plan options, including an HSA-compatible plan

Company-paid long-term disability and group life insurance

Confidential Employee Assistance Program (EAP)

401(k) with employer match

Generous paid time off, including vacation, Flex Fridays Off, and 10 paid holidays

Paid parental leave

A culture rooted in integrity, respect, trust, and teamwork

This is more than a job—it’s an opportunity to grow, contribute, and thrive with a company that values you.

Vernet US is an equal opportunity employer and encourages candidates from all backgrounds to apply. We are committed to creating a diverse workplace.