Store Assistant; Bonused

Store 2747519: 3545 West 450 South, Columbus, Indiana 47201 Shift Availability Days and Evenings Time Type Full time

• Customer Satisfaction:
  Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner. Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer. Provides prompt, courteous customer service and professionally resolves customer issues. Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
  
  Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc. Resolves or assists to resolve routine customer concerns within established guidelines. Reports to work on time and follows the dress and appearance code.

• Facility Condition:
  Maintains an awareness of the overall store facility’s condition; notifies the Store Manager of any equipment failure or maintenance/supply needs; and performs or directs store staff to perform a variety of general housekeeping duties including:
  Sweeping and mopping or cleaning floors. Dusting and/or washing windows, counters, displays, store areas and bathrooms. Picking up and disposing of trash, litter or debris. Cleaning/checking equipment including the coffee machines; beverage, ice or other refrigeration units; and other machines, tools and work aids used.

• Merchandising:
  Monitors and ensures that product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access. Prepares or assists in preparing product inventory orders. Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

• Sales Controls:
  Ensures all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price using the correct keys/codes, placing all payments collected in the register and making correct change.

• Financial Controls:
  Keeps accurate cash, sales, payroll and inventory control records and accounts for variances. Processes daily bookkeeping, invoicing, gasoline data, daily banking, close out, shift sales analysis, weekly time and attendance records and payroll. Notifies the Store Manager of any sales, cash, inventory or operating discrepancy. Follows Company and/or brand guidelines for product breakage or spoilage.

• Staffing Controls:
  Oversees the activities of store employees as directed by the Store Manager. Performs shift supervision and assumes Store Manager responsibilities when needed; schedules employees within Company guidelines. Performs and trains all duties of the Customer Service Representative and Lead CSR positions. Assists with counseling of employees; provides feedback, performance reviews, non‑discriminatory management skills during hiring, training, counseling, mentoring, motivating and separating employees.

• Security Controls:
  Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets. Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) and any unsafe or unethical conduct to the Store Manager.

• Administrative Controls:
  Prepares or assists in preparation of periodic sales, product and operating reports. Attends job‑related meetings as required; controls merchandise, cash shortages, shift audits, shift change duties such as counting the cash drawer and completing end‑of‑shift reports. Provides regular onsite attendance, completes daily store reports and other duties as assigned.

• High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred.
• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
• Ability to communicate information and ideas in a…