O​/N Merchandising Lead

Position Summary:

This role oversees customer interactions, promotes company products and services, and supports associate supervision to ensure high service standards and regulatory compliance.

What you’ll do:

Provide member service by acknowledging members, identifying needs, guiding them on self‑service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company offerings.

Supervise associates in the assigned area by assigning duties, communicating goals and feedback, training on processes, guiding member‑service approaches, ensuring compliance with policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, coaching, and evaluating staff.

Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor, and complete required paperwork, logs, and documentation according to company policies.

Maintain safety of the facility by conducting safety sweeps, adhering to forklift spotting and hazardous material handling procedures, following steel standard guidelines, and reporting unsafe situations.

Maintain sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging, pricing, identifying shrink, and securing fragile and high‑shrink items per company standards.

Monitor food and merchandise quality by ensuring product rotation, code dating, recalls, and sanitation standards, merchandising area categories, and cleaning all departments.

Lead and participate in teams, share resources, determine customer needs and priorities, coordinate work assignments, provide feedback and support, and model adaptability to new challenges.

Oversee picking and staging of club pick‑up orders, ensuring products are selected and staged per company policy.

Develop, communicate, and implement processes to meet business needs by collaborating with managers, co‑workers, customers, and partners; analyze data; monitor progress; and identify improvement opportunities.

Demonstrate compliance with company policies, procedures, and ethics by guiding others, implementing action plans, using the Open Door Policy, and assisting with correcting compliance issues.

Merchandising, Customer Service, Supervision, Communication, Ethical Standards And Conduct, Retail Operations.

Respect the Individual:
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.

Respect the Individual:
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual:
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity:
Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members:
Delivers results while putting the customer first.

Serve our Customers and Members:
Makes decisions based on reliable information; balances short‑ and long‑term priorities; considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence:
Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience.

Strive for Excellence:
Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care…