DFR - Eligibility Specialist Lead - R8

Overview

THIS POSITION IS LOCATED IN BARTHOLOMEW, BROWN, DECATUR, JACKSON, JENNINGS, RIPLEY, or DEARBORN COUNTY. The primary location will depend on the candidate selected.

Knowledge Services has an opportunity with the FSSA/Division of Family Resources as an Eligibility Specialist Working Lead. This position is responsible for mentoring the Eligibility Specialists that assist Indiana residents who apply for and/or receive public assistance.

The Eligibility Specialist Working Lead serves as a liaison between Knowledge Services, DFR Management, and the Eligibility Specialists. The ideal candidate is highly organized, collaborative, and knowledgeable of Eligibility Specialist duties and expectations.

• Mentor Eligibility Specialists staff
• Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel)
• Support and coach all Eligibility Specialist staff
• Ensure policies and procedures are followed as instructed by DFR Local Office Management
• Instruct and implement procedural changes from management
• Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff
• Provide further direction and ongoing training to Eligibility Specialist staff
• Provide training support for case reviews for Eligibility Specialist staff
• Provide coaching for QA scorecards
• Production support as needed

• Eligibility Specialist experience is required
• Highly organized and analytical
• Able to provide clear and concise direction
• Leadership skills
• Patience in working with others
• Strong written and verbal skills
• Solid computer skills, including Word, Excel, and Outlook
• Independent worker who is a self‑starter
• Strong customer service background
• Prefer a Bachelor or Associate degree in Counseling or Social Services;
  High School Diploma or GED required
• Two years’ experience desired

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to providing reasonable accommodations to individuals with disabilities.

The primary location will be dependent upon candidate selection; the Working Lead will make office visits as assigned.

Knowledge Services is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

If you need a reasonable accommodation for any part of the application or hiring process, please contact T