Alumni Coordinator

Alumni Coordinator

Location:

Columbus, IN
Full-time

Join a team that’s changing lives.

At Indiana Treatment Centers and our affiliated treatment centers, we are building something different—programs that deliver exceptional, person-centered care and restore hope for individuals, families, and communities impacted by substance use and mental health disorders. Our work is grounded in trauma-informed care, compassion, and integrity, and every team member plays a meaningful role in a client’s recovery journey.

Whether you’re bedside in medical, guiding clinical programming, supporting recovery services, or ensuring smooth day-to-day operations, you’ll be part of a collaborative, mission-driven team that shows up for one another and the people we serve. We offer modern, well-trained workplaces, opportunities for growth, and leadership that invests in your success.

If you’re looking for a place where your work truly matters—and where you’ll make a lasting impact—this is it. We’re glad you’re considering joining our team.

The Alumni Coordinator is responsible for developing, implementing, and sustaining a comprehensive alumni program that supports patients transitioning into long-term recovery. This role plays a critical part in improving patient engagement, strengthening continuity of care, reducing readmissions, and supporting long-term recovery outcomes. The Alumni Coordinator serves as a bridge between discharged patients and ongoing recovery support services, ensuring a consistent, patient-centered approach aligned with clinical best practices and regulatory expectations.

This position partners closely with Clinical, Operations, and Business Development teams to build a strong recovery community, reinforce aftercare planning, and support value-based care initiatives.

• Design, implement, and maintain a structured alumni program for discharged patients
• Develop and manage an alumni engagement calendar, including groups, events, and
  outreach campaigns
• Maintain and track alumni participation through CRM and/or EMR systems
• Establish consistent outreach cadence (e.g., 30, 60, 90-day and ongoing follow-up)
• Build scalable processes for alumni engagement across the organization Patient Engagement & Retention

• Conduct post-discharge follow-up calls and outreach to support ongoing recovery
• Facilitate alumni support groups (in-person and virtual)
• Coordinate peer mentorship opportunities between alumni and current patients
• Support relapse prevention efforts through consistent engagement and connection
• Promote continued participation in recovery-focused programming
• Lead groups in the facility on alumni involvement, service roles and the importance of

• Partner with clinical team to support discharge planning and aftercare coordination
• Ensure alumni are connected to appropriate recovery resources, including:
  • Outpatient services (IOP/OP)
  • Recovery support groups (e.g., 12-step, SMART Recovery)
  • Medication-Assisted Treatment (MAT) providers
  • Reinforce individualized continuing care plans post-discharge
  • Support warm handoffs and transitions across levels of care

• Track and monitor alumni engagement and recovery metrics, including:
  • Serve as the primary admin for the alumni engagement app; manage access, notifications,
    rewards, virtual meetings
  • Monitor engagement analytics and pull monthly reports covering attendance, check-in rates,
    referrals and KPIs
  • Review reports with leadership and adjust outreach strategy accordingly

• Post-discharge engagement rates
• Readmission trends (30/60/90-day)

• Support data collection aligned with value-based care initiatives and quality measures
• Prepare and provide regular reports to leadership on program performance

• Plan and execute alumni programming, including:
  • Monthly alumni meetings
  • Sober social events
  • Annual Alumni events or reunions
• Coordinate monthly graduation/speaker meetings
• Coordinate family engagement opportunities when…