Customer Support

Pay starting from $18.00
Job Type:Full Time (40 hours per week)

• Monday, Wednesday, Thursday: 7:45am - 4:45pm or 8:00am - 5:00pm
• Tuesday: 7:45am - 4:45pm or 9:00am - 6:00pm
• Friday: 7:45am - 4:45pm or 8:15am - 5:15pm

To provide quality customer service to clients, co-workers, and the public.

• Provide professional and friendly customer service at the front desk which includes greeting clients and visitors in a calm and courteous manner as they check-in.
• Ensuring the front office is open and ready to serve clients by posted office hours.
• Answering and operating a multi-line phone system with the ability to attend to calls efficiently and professionally, provide basic information, and route calls accordingly to the appropriate personnel.
• Completion of the check-in process as clients present for services including the gathering or updating of documentation such as demographic information, insurance, release of information, etc.
• Collection of payments and informing clients of their payment responsibilities in a courteous but affirmative manner.
• Assist clients and staff with scheduling of appointments and complete appointment reminder calls.
• Accurate and timely entry of clerical data into the Electronic Health Record.
• Maintain a clean and organized workspace and cleaning of client lobby according to schedule and as needed.
• Maintain patient confidence and protects operations by adhering to federal mandated confidentiality and non-disclosure practices (HIPAA).
• Promote a professional work environment by representing the organization in a positive way through interactions with clients, co-workers and the public, adherence to scheduled work expectations, and demonstrating a consistent and organized approach in completing duties.
• Provide general clerical support including word processing, scanning, filing, and general office procedures.
• Ability to travel to complete work at satellite office, as needed.
• Other duties as assigned by the Customer Support Supervisor.

• Sitting for long periods of time
• Occasional bending, stretching, or lifting
• Ability to work under high stress conditions for periods of time
• Ability to hear normal range of voice
• Ability to prepare written reports and use telephone equipment
• Computer keyboard/monitor work
• Prolonged data entry and viewing monitor for extended periods
• Normal office environment
• Occasional exposure to communicable diseases and other conditions in a clinic environment
• Ability to drive/report to other offices, as needed, for coverage

• High school diploma or equivalent
• Experience providing customer service, fluency with computer software, office equipment, and high attention to detail
• At least 21 years of age
• Ability to work in an environment that can be fast paced for periods of time requiring the ability to multitask, prioritize work, and maintain a friendly and professional attitude

• 403(b) Retirement Plan with employer matching
• Paid Time Off
• 8 Company Paid Holidays
• Employee Fitness Center Membership
• Health Insurance
• Life & Disability Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Employee Assistance Program
• Professional Development Assistance