Service Technician IV

reports to: field supervisor or general manager

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why you should join the service experts team?

our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an expert!

position summary: under minimal supervision, performs diagnostic and service work on residential and/or light commercial hvac equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the field supervisor or general manager.

• works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• completes routine maintenance and equipment cleaning as needed or required
• responsible for delivery and removal of parts and equipment needed to complete service work
• records all required information on a customer call using a hand-held device; completes forms and paperwork neatly, timely, completely and accurately; collects payment from customer
• communicates with dispatch while on duty to provide accurate status reports of activities and availability
• delivers excellent customer service and sustains high levels of customer satisfaction
• promotes products and services to customers and generates replacement product sales leads for sales and service coordinator
• ensures company property, vehicles, and tools are used, maintained, and accounted for
• represents the company professionally, honestly, and ethically in all business matters and activities
• follows standard procedures and processes; ensures the company vehicle is stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• performs similar/other duties as needed or assigned

• reports unsafe acts, conditions and hazards to direct supervisor/manager immediately
• reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• c0rrects substandard acts or conditions within area of control
• uses and maintains appropriate personal protective equipment (ppe) as prescribed by company programs or procedures
• never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
• complies with general rules as prescribed by company programs and procedures
• operates devices or equipment as prescribed by company programs or procedures
• participates in safety initiatives, teams, or committees
• reports all injuries or incidents as prescribed by company programs or procedures immediately
• provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• acts to maintain safety of self and others; avoids pranks or unsafe behavior
• works in compliance with applicable legislative requirements

• associate's degree/certification in hvac or related field or 5 years of previous experience. Solid understanding of hvac systems; experience as an installer, maintenance, or service technician. Ability to work independently; strong problem-solving skills.
• 5-10 years’ experience in hvac with technical training certification
• must possess all valid licensing or certification as required by laws for the geographical work area
• epa and safety certifications required
• skilled at servicing heating, air conditioning, ventilation equipment and related accessories
• proficient mechanical aptitude and ability to operate necessary tools and equipment
• proficient at reading wiring diagrams and…