Resident Service Specialist - TEMP

HMHSS Columbus AFB
256 State Loop
Columbus, MS 39705, USA

This is a temporary position with an anticipated ending date within six months from start.

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.

• Serve as the primary point of contact for all resident related inquiries.
• Coordinate and assist with all requests from resident with the property management team by entering work orders into YARDI.
• Answer resident questions and assist with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
• Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
• Administer move-in lease documents and home inspection with resident.
• Coordinate move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
• Monitor rental account balances where applicable. Ensure all fees and rent charges are correct in Yardi.
• Assist with ensuring community curb appeal and maintaining the appearance of the office, amenities, model, homes, and community.
• Conduct follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
• Participate in monthly functions held by the site to assist in resident retention.
• The position requires driving for the Company using either a company vehicle at any frequency from rarely to constantly, or a personal or rental vehicle to conduct company business more than 50% of the time.

• High School Diploma or GED (or equivalent) — required.
• Bachelor's Degree in Business Administration, Property Management, or other related discipline — preferred.
• Previous experience in sales — preferred.
• Ability to show houses which may include working in all types of weather conditions.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• High degree of professionalism and strong work ethic with a sense of responsibility and integrity.
• Ability to resolve problems independently and responsibly.
• Reliable, self‑motivated team player who pays close attention to detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envision, develop, and implement new strategies to address complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Driver’s license, valid and in state — required.
• Pass required drug, background screen, physical abilities test and motor vehicle record check.

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $25.56 – $28.05 exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance…