Procurement Service Manager

Overview

Airbus Helicopters is seeking a high-impact Procurement Service Manager to serve as the critical focal point between customers and global suppliers. This role focuses on strategic planning and urgent execution to ensure AOG (Aircraft on Ground) and other critical requirements are met with precision and proactive solutions.

Our team focuses on quality, productivity and efficiency to ensure the highest quality of care and safety is built into each aircraft we assemble and maintain.

Columbus, MS, near the eastern border, hosts our Helicopter manufacturing and assembly lines and Center of Excellence for North America. We produce UH-72A Lakota for the U.S. Army and H-125 for civil and commercial customers.

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible plans), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental coverages

Your Challenges:

• Customer Interface and Facilitation:
  Build customer rapport and enable clear, simple, closed-loop communication internally and externally.
• Develop collaborative action plans and report on action closure and progress on prior customer concerns and resolutions.
• Manage external/internal customer issues, concerns and complaints.
• Organize customer performance reviews.
• Conduct monthly or quarterly customer program reviews including status, recovery and/or mitigation plans; highlight risks based on lead times, requisition date, and customer need date vs. supplier commitment date.
• Coordinate and facilitate the operational needs of the customer with internal functional departments.

• Support and Process Management: Coordinate with internal teams to review/lead forecast and provide updates to Airbus affiliates and external suppliers.
• Facilitate quarterly meetings with Airbus affiliates and external suppliers to address forecast risks.
• Notify customers of forecast risk and provide mitigation recommendations.
• Engage Strategic Procurement when suppliers notify changes in lead times; discuss changes in SAP with DMG group if needed.
• Provide feedback from external suppliers regarding forecast.
• Facilitate forecast alignment with Strategic and Procurement Operations on risks and mitigations.
• Ensure status of expedited materials is communicated and transparent to all parties.
• Manage information flow with programs to ensure on-time completion of POs and sales orders for new and rework parts.
• Assist in facilitation of Siebel Service Requests to support return or replacement of parts blocked by quality issues.

• Metric Assessment and Analysis: Manage preparation and distribution of status reports for internal/external customers; provide robust closed-loop communication to support delivery dates.
• Assess capacity analysis, rate readiness studies and capital investment information from suppliers.
• Provide high-level management feedback including risk assessments, recovery plans by supplier and mitigations.
• Track and assist in closing quality notes to enable movement of parts to support customers.

• Education: Required — Bachelor’s degree or equivalent work experience (4 years). Preferred — Advanced degree in industrial supply chain, project management and/or engineering.
• Experience: Required — 10 years of proven experience in Supply Chain, Project Management, Customer Service or Planning. Includes skills in data analysis, forecasting, logistics, and customer-focused communication. Proficiency with SAP/MRP and advanced MS Excel/PowerPoint.
• Travel:
  Minimal – 5% domestic and international
• Citizenship:
  Must be a US Person under ITAR (U.S. Citizen, green card holder or person covered under our existing ITAR license)
• Physical Requirements:
  
  Onsite 95%; ability to read screens and documents; able to lift up to 10 lbs; daily standing/sitting; PPE as required; travel frequently.

Airbus Helicopters, Inc. is an equal employment opportunity employer. We provide equal opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other protected status. Employment with Airbus is at-will. This job description may be revised as needed. By submitting your CV or application you consent to Airbus storing information about you for monitoring purposes relating to your application or future employment.

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