Procurement Service Liaison

Procurement Service Liaison

Are you a master problem-solver who thrives at the intersection of supply chain logistics, customer relationship management, and high-stakes aerospace operations? Do you excel at turning complex forecast data into seamless delivery execution while keeping critical aircraft flying?

At Airbus Helicopters, Inc., we are looking for a high-caliber Procurement Service Liaison to serve as our mission-critical focal point. In this role, you won't just be managing purchase orders—you will be the ultimate strategic bridge between our internal operations, external suppliers, and Airbus affiliates worldwide to ensure that critical and AOG (Aircraft on Ground) parts are exactly where they need to be, when they need to be there.

The Procurement team's mission is to acquire indirect goods and services for Airbus commercial aircraft and helicopters, playing a major role in generating value and contributing to the overall competitiveness of the company. Our team members ensure on-time delivery and on-quality of equipment and systems, drawing on their expertise in Industrial, Operations & Quality Management, and strong relationship building skills to problem-solve and proactively mitigate supply chain issues.

On the eastern border of Mississippi you'll find Columbus, home to our Helicopter manufacturing and assembly lines and Center of Excellence for the entire North America region. It's here that we produce the UH-72A Lakota Helicopters for the U.S. Army in addition to the H-125 aircraft for civil and commercial customers.

Financial Rewards:
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

Work/Life Balance:
Paid time off including personal time, holidays and a generous paid parental leave program.

Health & Welfare:
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

Customer Interface and Facilitation: 40%

• Build customer rapport; adapt a clear, simple and efficient mode of both directions closed loop communication internally and externally.
• Create collaborative action plan and present a status on action closure along with progress on previous customer concerns and resolutions.
• Manage the external/internal customer issues, concerns and complaints.
• Remain informed of issues, follow the action plans to closure, and discuss with the customer ensuring on-time delivery, on-quality and 100% customer satisfaction.
• Understand the customer dynamics, operational and strategic goals and business requirements.
• Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments.
• Raise to appropriate levels when resolutions cannot be reached
• Hold regular meetings with Airbus affiliates/Internal Customer Support personnel to discuss and organize material shipments to support AOG, critical items and other requirements.

Support and Process Management: 40%

• Coordinate with internal teams to review/lead forecast and provide, including updates 2 times per year, to partners along with external suppliers.
• Facilitate quarterly meetings to handle any risk associated with the forecast.
• Notify customers of risk to anticipate and give mitigation recommendations.
• Give overview of risk, which customers they impact, percentage of customer's business compromised and recommended mitigation plan to management.
• Engage Strategic Procurement when suppliers advise of change in lead times to allow discussion between parties, including DMG group, if lead times need to be changed in SAP.
• Provide feedback to Strategic and Procurement Operations from external suppliers regarding forecast.
• Facilitate forecast alignment with them on forecast risks and ways to avoid identified concerns.
• Review procedures, methods and techniques used in inventory management and establish new concepts and procedures, as well as actions, aimed at achieving controls intended to reduce or prevent material shortages…