Rental Coordinator

Rental Coordinator

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

The Rental Coordinator position is responsible for providing administrative support to the Cat Rental Store with the coordination and processing of rental sales. Reporting to the Cat Rental Store Manager, the position will work closely with the Rental Asset Manager, assist Rental Sales Representatives with rental transactions and orders, including customer contacts, pricing, inventory availability, coordination of transportation/shipping, and service requests.

Rents equipment/attachments and sells accessories at the rental counter or by phone.

Candidates must be able to perform each essential duty satisfactorily. Daily operations include operating and moving equipment around the yard. Occasional need to perform these duties outside.

• Reconcile electronic charge transactions.
• Answer telephone and direct calls to correct individuals or departments.
• Assist customers when necessary.
• Develop sales proposals and/or presentations from customer inquiries.
• Maintain adequate product knowledge of equipment & Allied products.
• Research equipment, parts, or Allied products to meet specialized customer requirements.
• Respond to customer inquiries regarding equipment & Allies products.
• Schedule, dispatch, and route vehicles for transport of equipment and Allied products.
• Support sales staff demonstration and sales agreements.
• Coordinate with shop staff regarding repair status and availability of equipment.

• Requires frequent hand use for inspecting, typing, operating the phone, handling materials, and other job-related tasks
• May work in situations where hazards may be present
• Other duties as assigned

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

• High school diploma or equivalent required.
• College degree (business, sales, construction) preferred.

• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks. Respects Company assets.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Understands and remembers all written and verbal instructions. Carries out instructions accurately.
• Deals with adversity in a professional manner. Works effectively with co-workers, sharing credit when appropriate.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Uses personal and company tools/resources effectively. Demonstrates troubleshooting aptitude by thinking through problems.
• Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software.

At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members…