Lead Tech

Job Description

Lead Technician at Sparklight, a Cable One brand, responsible for commercial and residential installations, repairs, service terminations, and equipment relocations across 26+ states. The role merges hands‑on fieldwork with mentorship and leadership in the HFC network.

• Perform commercial and residential installations, repairs, service termination, and equipment relocation.
• Use electronic test equipment to troubleshoot customer service drops, diagnose and repair reception performance issues, and resolve problems from customer‑owned equipment to output.
• Perform all essential duties of a Senior Field Technician at least 50% of the time and serve as a role model/mentor in installation and network maintenance.
• Train new Field and Senior Field Technicians and train Lead Technicians as directed by the Technical Operations Manager.
• Inspect and evaluate completed field work.

• One year college or technical school certificate, or 3–4 years related experience and/or training; or equivalent education and experience.
• Successfully complete a Leadership and Supervisory Skills course within one year of becoming Lead Technician.
• Successfully complete all Cable One Technical Training Center courses from Senior Field Technician through Advanced Technician, as applicable.
• Valid driver’s license and good driving record.
• Ability to work a variable schedule and occasional travel.

• Committed:
  Values each customer and works hard to keep their business and support communities.
• Helpful:
  Delivers support in the ways most useful to customers, addressing needs with expertise, respect, and empathy.
• Proactive:
  Understands customer needs and actively works to make the relationship seamless, easy, and rewarding.
• Personal:
  Knows customers well and tailors communications and interactions to their needs and expectations.

• Medical, dental, and vision plans starting when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, personal/sick days).
• 401(k) – 100% company match (starts after 1 year, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in 1st year).
• Annual community support to various U.S. organizations.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.

Cable One and its family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability.