Automotive Service Advisor

Job Summary

Are you ready to join the winning team? At Frontier Point S, our team has a common goal of providing exceptional service to our customers, while ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Sales & Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance.

The role demands a balance between technical understanding and the ability to communicate effectively.

• Perform all duties and skills of a Sales & Service Advisor
• Understand the skills and processes of Service Technician (Retail & Commercial)
• Conduct in-depth conversations with customers to identify tire and mechanical needs
• Document customer concerns and collect relevant information
• Recommend services based on vehicle condition and customer concerns
• Provide clear explanations of recommended tires and services, including costs and time frames
• Provide accurate cost estimates for proposed tires and services
• Schedule tires and mechanical service
• Communicate with service technicians and customers at a higher level
• Suggest preventive maintenance services and recommend additional services when appropriate
• Educate customers about the importance of routine maintenance
• Order necessary tires and parts for customers
• Understand inventory and ensure availability of required tires and parts
• Educate customers on best practices and answer questions

• High School Diploma or Equivalent
• Technical or vocational training in automotive repair, tire technology, or related field (plus)
• Willingness to pursue continued training related to duties
• Valid driver’s license and acceptable driving record
• Prior experience in a customer service role, ideally within automotive or related industry
• Knowledge of basic automotive maintenance and repair procedures
• Excellent verbal and written communication skills
• Strong focus on delivering high-quality customer service, listening to customer needs, empathizing, ensuring positive experience
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
• Proficiency in computer systems, including POS, appointment scheduling software, Microsoft Office
• Ability to upsell services and products based on vehicle condition and customer needs

• Excellent training and career advancement opportunities
• Medical, life, and accidental benefits after 60 days
• Competitive wages
• Simple IRA savings plan with company match
• Employee discounts
• Health insurance
• Paid time off
• Stable working hours

$15.00 - $20.00 per hour