Automation Support Engineer

At Superior Industries, our Automation Support Engineers are part of a forward-thinking team that embraces bold ideas, takes ownership, and leads with a heart of service. The equipment we build helps shape the infrastructure the world depends on-and in this role, you'll play a key part in keeping it running at its best.

Job Description

Key responsibilities for an Automation Support Engineer:

* Troubleshoot & Support

* Diagnose and repair PLC programs and electrical systems-both remotely and in the field

* Provide expert guidance to field techs and third-party contractors

* Field & Program Optimization

* Recommend and implement electrical design improvements

* Update and properly archive control programs for future use

* Customer & Case Management

* Respond to service requests within 2 hours

* Manage support cases from issue logging to resolution-communicating clearly throughout

* Parts, Warranty & Quality Support

* Coordinate work orders, warranty claims, and part replacements

* Verify dealer work and initiate internal quality cases to ensure long-term fixes

* Collaboration & Communication

* Work cross-functionally with engineering, operations, sales, and service teams

* Ensure safety standards and strong internal customer service are always maintained

Compensation

The starting pay range for this position is $100,000 - $120,000. Final compensation will depend on various factors including: skills, experience, and location.

Location

Candidates must be based in the United States, with a preference for those who can work out of one of our Superior facilities. Please note that this position is not eligible for visa sponsorship.

Employee Benefits

* Weekly paycheck

* Medical insurance - company covers 75% of premiums

* Dental and Vision Insurance

* Paid vacation

* Company paid life insurance

* 401K retirement account with 5% company match

Qualifications

* A degree in Electrical Engineering (or related field) - or 5+ years of proven, hands-on experience in automation and controls

* Strong proficiency in PLC programming (Allen Bradley), drive systems (like ABB), and interpreting complex schematics

* Solid grasp of electrical, mechanical, and hydraulic systems, including key concepts like power, torque, and flow

* Experience diagnosing machine issues, optimizing performance, and integrating multi-system solutions

* Excellent communicator and problem-solver who thrives in a fast-paced, team-driven environment

* Willing and able to travel up to 10 weeks per year (80% internal / 20% external), supporting field teams when it matters most

Traits of Our Successful Employees

* Embrace Core Values:
Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships

* Attention to detail and safety

* Exhibit good communication skills when working with co-workers

* Willingness to help where necessary

#SUP